Front Office Agent

Manage the patient journey from initial inquiry through appointments and follow-up.

Handle front-office operations, including patient reception, check-in, check-out, and daily patient coordination.

Manage and follow up on leads and referrals to maximize conversion and ensure timely response.

Schedule and coordinate appointments with therapists and clinical teams.

Follow up with patients and families regarding appointments, rescheduling, and ongoing services.

Handle patient inquiries and provide accurate information about clinic services.

Manage patient complaints and concerns, ensuring timely resolution or escalation.

Coordinate with therapists and internal teams to ensure smooth patient flow and service delivery.

Maintain accurate records of leads, referrals, appointments, and patient interactions.

Support patient retention and maintain a positive patient experience.

Requirements

Previous experience in Customer Service, Front Office, Patient Coordination, or Lead Management.

Healthcare industry experience is preferred.

Arabic speaker with good English communication skills.

Strong communication, interpersonal, and problem-solving skills.

Patient-focused, professional, and empathetic.

Strong organizational and follow-up skills.

Ability to work in a fast-paced healthcare environment.

Available to join immediately.