CUSTOMER SERVICE / SALES

Summary
We are seeking a dynamic professional to join our IT Services team in a Customer Service and Sales capacity. This role is pivotal in driving client satisfaction and generating revenue through effective engagement and relationship management. The ideal candidate will serve as the primary point of contact for clients, ensuring their needs are met while actively pursuing sales opportunities to achieve organizational targets.

Responsibilities

• Manage inbound and outbound voice communications to address client inquiries and provide support.
  
• Build and maintain strong relationships with existing customers to ensure high retention rates.
  
• Actively follow up on leads to convert prospects into paying clients.
  
• Employ negotiation tactics to close deals and secure favorable terms.
  
• Work diligently to meet and exceed monthly sales targets and performance metrics.
  
• Resolve customer issues promptly and efficiently through effective problem-solving strategies.
  
• Handle customer interactions with professionalism to uphold the company's reputation.
  
• Execute sales activities and processes to drive business growth.
  

Requirements

Requirements:

• Possess excellent verbal and written communication skills.
  
• Demonstrate proficiency in Customer Relationship Management (CRM) tools and practices.
  
• Show a proven ability to follow up on leads and manage the sales pipeline.
  
• Exhibit strong negotiation capabilities to influence outcomes.
  
• Have a track record of achieving sales targets and KPIs.
  
• Display strong problem-solving skills to address complex client situations.
  
• Maintain a customer-centric approach in all interactions.
  
• Be comfortable working within a voice process environment.
  
• Possess a foundational understanding of sales methodologies.
  
• Have the ability to handle customer interactions with empathy and patience.