CUSTOMER SERVICE / SALES EXECUTIVE

Summary
We are seeking a dynamic Customer Service and Sales Executive to join our IT Services team. In this pivotal role, the successful candidate will serve as the primary point of contact for our clients, managing inbound international voice interactions while driving sales initiatives. This position is critical for fostering strong client relationships, ensuring customer satisfaction, and achieving specific business targets through effective communication and strategic follow-up.

Responsibilities

• Manage high-volume international voice calls to provide exceptional customer support and address inquiries promptly.
  
• Execute lead follow-up strategies to nurture potential clients and convert opportunities into successful sales.
  
• Conduct product demonstrations and negotiations to secure new business and meet revenue goals.
  
• Resolve customer issues and complaints efficiently, ensuring a positive experience throughout the interaction.
  
• Maintain accurate records of customer interactions and sales activities within the relationship management system.
  
• Consistently work towards achieving daily, weekly, and monthly sales targets and performance metrics.
  
• Handle diverse customer scenarios with professionalism, demonstrating strong problem-solving capabilities.
  

Requirements

Requirements:

• Proven experience in customer service, sales, or a related voice process environment.
  
• Exceptional verbal communication skills suitable for international voice interactions.
  
• Proficiency in Customer Relationship Management (CRM) tools and software.
  
• Strong ability to negotiate effectively and close deals while maintaining client rapport.
  
• Demonstrated track record of meeting or exceeding sales targets and performance quotas.
  
• Excellent problem-solving skills with the capacity to handle complex customer situations calmly.
  
• Ability to manage multiple tasks simultaneously while maintaining a high standard of service.