Methods & Webtools Engineer - LOS

SERVICE DIMENSIONS

Financial Data: Substitute delegate to Head, Procedures & Methods

People Data: Manage HSE records of 200 personnel

Production Data: 3 office locations, 2 logistics bases, 5 production sites and 30+ remote sites

Statistical Data: 24 telecom links; 3450 personnel computers; 810 network printers; 4171 mailboxes; 3500 Windows

accounts; 350 servers; 4700 desk phones; 2000 radio sets; 1300 GSMs; 290 smartphones; 65 satellite phones; 6500

network sockets; 200 applications. Jobholder’s activities have impact on the quality of IST services in the Affiliate.

ACTIVITIES

Methods and Procedures

• Follow up of IST project methodology and quality compliance
• Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
• Ensure regular update of IST procedures, policies and processes (Common, Operational and Strategic)
• Ensure regular update of IST procedures, policies, processes published in Company Management System (CMS)
• Monitor implementation of IST procedures, policies and processes in line with COMPANY Group standards
• Contact experts / specialists when necessary and follow-up information system quality control
• Study and drive improvements where possible of existing policies, procedures and processes
• Ensure the various IST teams keep their inventory up to date in the CMDB.

Communications

• Develop IST email communication templates, trackable with analytics.
• Take part in the validation of communication messages to users using the IST change management framework.
• Develop and publish validated user communications (awareness, changes, major activities, crisis) to appropriate

audience through various available media (email, intranet, desk phone, CBIS, SMS)

• Take part in the continuous improvement of the IST intranet and check regularly accuracy of IST documentation and intranet

publications.

Web Operations

• Propose, design and implement Business Process Improvement using SharePoint Workflows and InfoPath forms
• Design and build applications and Business Intelligence dashboards with Power Platforms (Power BI, PowerApps,

Power Automate, etc.) and the various Office 365 tools

• Monitor and perform regular update of the IST website content as required by technology and current events
• Act as second level technical support and contact person to company users on the various Office 365 tools
• Act as IST focal person to all entities for the development and standardization of surveys in the affiliate (design,launch,reports)

CONTEXT AND ENVIRONMENT

Large affiliate spread over 3 geographical cities and with numerous fields: onshore, offshore, and deep-offshore, with Oil and

Gas projects and production activities ongoing concurrently. Electrical power instability and dependence on limited external

service providers. Complex environment with simultaneous operations; requiring strict governance and quality control to

achieve and maintain compliance with COMPANY group guidelines, company rules and policies. Process lapses may impact

service delivery, business entities and the image of IST. Inadequate methods administration can affect IST services, cause

loss of man hours, audit failures and a bad Company image.

ACCOUNTABILITIES

• Ensure good quality control of IST processes and services through implementation of procedures and policies.
• Monitors IST performance and compliance to group standard through regular updates of KPIs and SLAs
• Ensure good records of IST evolution via Change management control and compliance to policy.
• Promote good image of IST via communication to users and quality control of IST Services.

HSE OBJECTIVES

• Comply with HSE objectives applicable to COMPANY staff

Requirements

QUALIFICATIONS / EXPERIENCE REQUIRED

• B.Sc. / B.Eng. in Computer Science/Engineering with 7 years’ professional experience in Information Technology (preferably

in methods role).

• Extensive knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions

could / should be used to best meet the needs of in-house client business entities.

• Good IS problem diagnosis and analytical abilities and a good knowledge of technical writing.
• Good reporting and interpersonal / communication skills.