SAP Vehicle Sales & Service Coordinator

Role Purpose We are seeking an SAP Vehicle Sales & Service Coordinator to support day-to-day operations within the Commercial Vehicle Division. The successful candidate will assist in managing SAP processes related to vehicle sales, after-sales service, and workshop operations while ensuring efficient support to business users and stakeholders.

Key Responsibilities Vehicle Sales Operations Support the complete vehicle sales cycle in SAP, including quotations, sales orders, deliveries, and invoicing. Maintain vehicle master data, pricing structures, accessories, and sales packages. Assist in monitoring sales transactions and ensuring data accuracy. Service & Workshop Operations Support service order processing, job card management, time entry, and service billing activities. Monitor workshop schedules, technician allocation, and service capacity utilization. Coordinate with service teams to ensure smooth operational workflows. Customer Support Log, track, and follow up on customer complaints and service requests. Ensure timely resolution and closure of customer issues. SAP & Business Support Provide first-line SAP user support for sales and service teams. Assist in preparing SOPs, user manuals, and training materials. Support end-user training and process improvement initiatives. Coordinate with internal stakeholders to gather and address business requirements. Requirements Qualifications Bachelor's Degree or Diploma in Business Administration, Information Technology, Automotive Engineering, or a related field. Experience 1–2 years of experience in SAP Sales and Service support. Experience within the automotive or commercial vehicle industry is highly preferred. Exposure to vehicle sales, workshop operations, after-sales service, or dealership environments. Technical Skills Working knowledge of SAP ERP. Understanding of vehicle sales processes, service operations, and workshop workflows. Experience with master data maintenance and transactional processing in SAP. Good proficiency in MS Office applications. Soft Skills Strong communication and interpersonal skills. Ability to work effectively with Sales, Service, and Operations teams. Good organizational and multitasking abilities. Customer-focused approach with strong attention to detail.