SAP / SuccessFactors Support & Testing Specialist

Location:Uptown Tower 3, Taguig City
Work Setup:Hybrid – 1 day onsite per week
Schedule:Day Shift
Employment Type:Full-Time
Target Start Date:October 26, 2026

About GECO Asia

GECO Asia is an IT consultancy services company headquartered in Singapore, with offices in the Philippines, Indonesia, Malaysia, and China. With over 19 years of industry experience, GECO provides technology consulting and talent solutions to support businesses in their digital transformation and operational needs. Our delivery centers in Manila and Iloilo, Philippines, enable us to provide quality services and skilled professionals to clients across various industries.

Job Description

We are looking for an experiencedSAP / SuccessFactors Support & Testing Specialistto perform system testing, deployment validation, process improvements, and application support across SAP, SuccessFactors, and ServiceNow Case Management. The successful candidate will work closely with DevOps, technical, and business teams to ensure system enhancements and changes are thoroughly tested, validated, and successfully implemented.

Key Responsibilities

• Perform User Acceptance Testing (UAT) in SAP, SuccessFactors, and ServiceNow Case Management to validate system enhancements, configurations, and new functionalities.

• Manage and execute critical, high-priority, and complex support and testing activities.

• Conduct user acceptance, controls, and process testing for changes to outsourced HR processes.

• Coordinate with DevOps and other technical teams to identify, track, and resolve system defects and issues.

• Perform deployment readiness checks and post-deployment validation to ensure successful system releases.

• Execute assigned test scenarios, determine pass/fail results, document findings in HP ALM, and provide detailed descriptions of failed scenarios.

• Test and retest scenarios following system fixes and updates.

• Attend scheduled testing stand-up meetings to communicate progress, risks, issues, and support requirements.

• Recommend additional test scenarios and maintain scenario-tracking documentation.

• Support country-specific statutory updates and communicate system changes to relevant stakeholders.

• Maintain knowledge of payroll calculations and support system configuration walkthroughs.

• Process workflow redelegations in SuccessFactors.

• Configure and maintain WalkMe content, including ShoutOuts, SmartTips, Smart Walk-Thrus, Launchers, and Shuttles.

• Review and sign off on testing activities through peer checking and other quality control processes.

• Identify opportunities to streamline workflows and improve system support and testing processes.

Qualifications and Requirements

• Bachelor's degree in Information Technology, Computer Science, Human Resources, Business Administration, or a related field.

• Experience supporting SAP, SuccessFactors, ServiceNow Case Management, and HR systems.

• Knowledge of User Acceptance Testing (UAT), defect management, and deployment validation.

• Experience coordinating with DevOps, technical, and business teams to resolve system issues.

• Hands-on experience configuring WalkMe solutions, including ShoutOuts, SmartTips, Smart Walk-Thrus, Launchers, and Shuttles.

• Strong analytical, problem-solving, and troubleshooting skills.

• Good communication and stakeholder management skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience in HR technology implementations, enhancements, or system support is an advantage.