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Novalink Solutions LLC

Novalink Solutions LLC

Service Desk Personnel - Onsite Nasville TN

Nashville, US现场合同制全职

发布于 2026年10月13日

此职位以 EN 发布

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

- Server Print Queue, and local Queues

Active Directory Management

  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data

Video Conferencing

  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external
  • VPN
  • LTE
  • Wifi

Application Troubleshooting

  • Account permission
  • Compatibility settings
  • Browser vs installed

Remote support

  • MSRA
  • RDP
  • TEAMs
  • Webex

Hardware Deployment

ServiceNow

  • Ticket management
  • Ticket assignment

职位概览

工作类型

全职

所需技能

Customer Service SkillsCall Center High-Volume Handling (up to ~30 calls/day)Printer Administration and Troubleshooting (server and local queues)Active Directory Management (OU navigation, attribute lookup, password reset/account unlock)iOS Device Support and Deployment (phone/iPad setup, iTunes/account resets, network resets, backup/restore)Cisco WebEx (video conferencing use and support)Microsoft Teams (video conferencing and support)Cisco Presence Video Solutions (video conferencing support)Network Troubleshooting (internal vs external connectivity diagnostics)VPN TroubleshootingWi-Fi TroubleshootingApplication Troubleshooting (account permissions, compatibility, browser vs installed)Remote Support Tools (MSRA, RDP, Webex, Teams)Hardware DeploymentServiceNow Ticket Management and Assignment

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