Credit Controller

Job Purpose

To manage the end-to-end credit control function for two companies — a Logistics AML and a Vehicle Sales SLM — ensuring strict adherence to the Credit Policy/Credit Manual, timely invoicing, effective collections, controlled order release/blocking, accurate customer account maintenance, and regular reporting to the Credit Control Manager. The role protects cash flow, minimizes bad debt, and supports Sales and Finance teams through daily coordination.

Key Responsibilities

1. Credit Governance, Policy & Credit Committee

• Ensure the Credit Policy/Credit Manual is strictly adhered to by all divisions across both companies.
  
• Support the escalation of any new policy amendments to all Sales Divisions.
  
• Serve as a member of the Credit Committee and coordinate meetings at least once a month with the CCM, including preparation of files, agenda, follow-ups, and action tracking.
  
• Manage customer blocking/unblocking in the system based on credit limits, overdue balances, and credit policy. No further sales should be made to a customer at or over limit unless the Credit Committee approves a temporary increase or reviews the limit in total. Ensure this blocking process is automated through IT in charge.
  
• Alert Division Heads/Sales Executives whenever a customer’s credit limit is reached or exceeded.
  
• Bring all amounts due exceeding 150 days to the Credit Committee for appropriate action.
  
• Closely monitor related party transactions and ensure balances are confirmed on a semi-annual basis.
  

2. Customer Account Onboarding, Limits & Documentation

• For new customers, arrange the complete credit file for CCM approval; once approved, create the new customer code and ensure all data is accurately entered.
  
• Prepare and submit customer credit limit increase requests to the CCM for approval.
  
• Conduct credit checks/reference checks as required and maintain up-to-date customer credit files.
  
• Arrange for customer files to be filed correctly and kept updated in their designated place.
  
• Send monthly Statements of Account (SOA) to all customers / Salesmen.
  
• Send quarterly balance confirmations, obtain them, update files, and ensure each confirmation is properly filed.
  

3. Sales & Finance Coordination

• Reply to salesman emails and credit-related enquiries within the same day, coordinating between Sales and Finance for posting, checking, and all matters related to credit control.
  
• Respond to all emails and customer/sales queries promptly and within the same working day.
  
• Coordinate with Sales Executives and debt collectors on a daily basis to ensure collections are made timely and customer queries regarding receivables are answered promptly.
  
• Follow up on collections with salesmen and the collections team.
  

4. Order Release, Invoicing & Billing

• Ensure all new orders are cleared against the credit policy and reviewed before processing to unblock or process any billing.
  
• Ensure invoices are submitted on time and follow up with the collection team on each invoice.
  
• Ensure month-end billing is completed fully in coordination with all divisions.
  
• Ensure Finance posts all PDC/LC in the system and monitor related maturity/presentation requirements.
  
• Support accurate cash allocation and reconciliation of unallocated cash where required.
  

5. Collections, Ageing & Recovery

• Prepare age analysis for all receivables.
  
• Send outstanding payment reminders to customers on a timely basis.
  
• Liaise regularly with the CCM to identify customers whose cheques have bounced. Immediately inform the division concerned to stop any further credit to the customer and initiate legal action with Credit Committee approval if payment is not received.
  
• Escalate high-risk and aged debt, recommending appropriate recovery action.
  
• Coordinate with Sales Executives and debt collectors daily to ensure timely collection and prompt resolution of customer queries.
  

6. Reporting & Month-End

• Report to the CCM monthly with receivable reports and clear updates.
  
• Prepare and circulate age analysis and collection status reports.
  
• Support month-end close, AR subledger reconciliation, bad debt provisioning, and audit support as required.
  
• Track Collections cashflow plan, aged debt over 90/150 days, collection targets.
  

7. Logistics Company – Specific Duties

• Manage receivables for freight, haulage, customs/duty/VAT, demurrage/detention, and related logistics charges.
  
• Ensure PODs and supporting documents are obtained to validate invoices and resolve disputes.
  
• Coordinate with Operations and the collection team for high-volume corporate freight accounts.
  
• Monitor credit exposure to freight forwarders, importers/exporters, and key logistics customers.
  
• Support in-house invoicing clients and reconciliation of their payment records.
  

8. Vehicle Sales Company – Specific Duties

• Manage vehicle, service, parts, and warranty receivables.
  
• Ensure vehicle release/delivery only after cleared funds or approved credit/finance/Credit Committee authorization.
  
• Manage lease/finance company accounts, manufacturer warranty claims, and dealer/fleet accounts.
  
• Use dealership DMS/ERP to maintain customer records, process invoices, and track payment histories.
  
• Resolve invoice queries with dealerships, sales teams, and individual customers promptly.
  
• Ensure compliance with approvals points to be adhere ( mortgage - insurance -delivery documentation requirements before releasing vehicles... etc) coordination with the Division and finance.
  

9. General

• Any other task as set out by the CCM from time to time.
  

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or equivalent.
  
• 3–5 years of proven credit control / accounts receivable experience, preferably across multiple entities, logistics, and/or automotive/vehicle sales.
  
• Strong knowledge of credit policy, PDC/LC, bank guarantees, legal recovery, VAT.
  
• Proficiency in Excel, accounting software, ERP.
  
• Excellent communication, negotiation, organisation, and same-day responsiveness.
  
• Ability to manage a varied workload across two companies and work under pressure.