Healthcare Staffing Coordinator (Afterhours Allocations Consultant)

Position Title: Afterhours Allocation Consultant

Work Set-up: Hybrid

Schedule: 3:00 AM – 12:00 NN / 12:00 NN – 8:00 PM (Shifting Schedule/ No fixed day off))

Salary: PHP 40k to 50K

JOB DESCRIPTION FOR AFTERHOURS ALLOCATION CONSULTANT

We are looking for a highly organized, proactive, and results-driven Afterhours Allocation Consultant to support our client's fast-paced staffing operations.

In this role, you will be responsible for managing urgent staffing requests, coordinating worker allocations, resolving last-minute shift cancellations, and ensuring seamless communication between clients, candidates, and internal teams.

The ideal candidate thrives in a high-volume, time-sensitive environment, demonstrates a strong sense of urgency, and takes ownership of operational challenges. Success in this position requires exceptional communication skills, sound judgment, adaptability, and the ability to make quick, accurate decisions while maintaining excellent customer service.

As an Afterhours Allocation Consultant:

You will serve as the primary point of contact for afterhours staffing requirements, ensuring that urgent shift requests are addressed promptly and suitable workers are allocated efficiently.

You will play a critical role in maintaining service continuity, minimizing unfilled shifts, and delivering a positive experience for both clients and candidates. Working closely with recruitment consultants, account managers, and operational leaders, you will help ensure staffing commitments are fulfilled and potential service disruptions are proactively managed.

This role is ideal for someone who enjoys solving problems, managing competing priorities, and making an immediate impact in a dynamic operational environment.

Your Responsibilities as an Afterhours Allocation Consultant would be:

• Shift Allocation & Workforce Coordination: Monitor incoming staffing requests, assess worker availability and suitability, and coordinate accurate, timely shift allocations to meet urgent client requirements.
• Urgent Staffing & Cancellation Management: Respond immediately to last-minute cancellations, worker withdrawals, and unexpected staffing gaps. Identify suitable replacements, coordinate alternative arrangements, and minimize service disruptions.
• Client & Candidate Communication: Manage incoming afterhours calls, emails, and staffing inquiries while providing clear, professional, and timely updates on bookings, cancellations, and shift requirements.
• Issue Resolution & Proactive Escalation: Identify and escalate unresolved staffing requests, client complaints, operational risks, and growing inbox backlogs. Take ownership of issues and ensure appropriate follow-through until resolution or handover.
• High-Volume Workload Management: Effectively prioritize multiple time-critical requests, maintain organized communication channels, and ensure urgent staffing matters receive immediate attention without compromising accuracy.
• Candidate Engagement & Support: Maintain positive relationships with available workers, confirm shift availability and suitability, and support immediate and future staffing requirements. Assist with candidate sourcing and screening when required.
• Cross-Functional Collaboration: Work closely with recruitment consultants, account managers, and operational teams to coordinate staffing solutions, share important updates, and support client satisfaction and service delivery.
• Accurate Documentation & Reporting: Maintain accurate records of shift allocations, cancellations, client communications, and escalations. Ensure relevant information is documented and accessible for operational monitoring and handovers.
• Operational Handover & Continuous Improvement: Provide comprehensive shift handovers, highlight outstanding staffing requirements, and contribute to improvements in response times, allocation processes, and overall service efficiency.
• Work Health & Safety Compliance: Adhere to company policies, workplace health and safety procedures, and relevant compliance requirements. Promptly report incidents, hazards, and concerns while supporting compliance checks, audits, and return-to-work coordination as directed.
• Performance & Service Standards: Consistently work toward agreed operational objectives, including response times, shift-fill success rates, escalation standards, and customer service expectations.

Qualifications as an Afterhours Allocation Consultant:

• Bachelor's degree in any four-year course.
• Previous experience in a high-volume call center, workforce scheduling, staffing coordination, dispatch operations, or a similarly fast-paced, service-driven environment is highly desirable.
• Experience in recruitment, resourcing, or workforce allocation is an advantage.
• Excellent verbal and written English communication skills, with the ability to provide clear, professional, and timely updates to clients, candidates, and internal stakeholders.
• Demonstrated ability to manage multiple urgent requests, prioritize competing tasks, and make sound decisions under pressure.
• Strong problem-solving skills, with a proactive approach to identifying staffing challenges and implementing practical solutions.
• Exceptional organizational skills, attention to detail, and ability to maintain accurate records in a fast-moving operational environment.
• Confidence using digital communication platforms, shared inboxes, scheduling systems, and other operational tools.
• Strong customer service orientation, with the ability to handle challenging situations professionally and effectively.
• Ability to work independently, demonstrate accountability, and maintain productivity in a remote work environment.
• Flexibility and willingness to work shifting schedules, including early morning and afternoon shifts.
• A proactive, adaptable, and results-oriented mindset, with a strong commitment to meeting operational targets and maintaining service quality.

Key Competencies for Success

• Strong Sense of Urgency: Responds quickly and accurately to time-sensitive staffing requirements, recognizing the importance of immediate action in maintaining service continuity.
• Ownership & Accountability: Takes responsibility for assigned tasks, proactively addresses challenges, and follows through on commitments without requiring constant supervision.
• Effective Communication & Escalation: Communicates clearly and professionally while ensuring critical issues, staffing gaps, and operational risks are escalated promptly.
• Prioritization & Sound Judgment: Identifies high-priority requests, manages competing demands, and makes practical decisions in fast-paced situations.
• Resilience & Adaptability: Remains composed, productive, and solutions-focused during periods of high workload, unexpected cancellations, and shifting operational priorities.
• Customer Service Excellence: Demonstrates professionalism, empathy, and responsiveness when supporting clients and candidates.
• Collaboration & Teamwork: Builds effective working relationships, supports colleagues, and contributes to shared operational objectives.
• Accuracy & Compliance: Maintains reliable records, follows established procedures, and demonstrates integrity in all operational activities.

Performance Expectations

Success in this role will be measured through a combination of operational efficiency, responsiveness, service quality, and accountability.

Key performance indicators may include:

• Timely acknowledgement and response to urgent staffing requests.
• Speed and accuracy of shift allocation and successful shift-fill rates.
• Prompt communication of cancellations, replacements, and staffing changes.
• Compliance with escalation procedures and timely resolution of operational concerns.
• Effective management of shared inboxes, incoming calls, and outstanding requests.
• Accuracy and completeness of staffing records and shift handovers.
• Positive client feedback and consistent achievement of customer service standards.
• Achievement of agreed operational objectives and performance targets.

Specific performance targets and service-level expectations will be confirmed with the client.

If this sounds like you, then what are you waiting for? Come join us!

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full desktop/laptop set-up with backup internet
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events, prizes, and performance recognition
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, Overtime, and Premium Pay

About Boomering

Boomering is an ISO-certified BPO company based in Clark Freeport Zone, Pampanga, dedicated to providing simple, smart, and effective offshoring solutions. We help businesses build reliable, high-performing teams while creating meaningful career opportunities for talented professionals. Our mission is to enrich the lives of our clients and staff through exceptional service, collaboration, and sustainable growth.

At Boomering, our S.T.E.P. Core Values—Service, Transparency, Excellence, and Partnership—are at the heart of everything we do. We foster a supportive and inclusive workplace where accountability, open communication, continuous improvement, and teamwork are celebrated. We believe in empowering our people to grow professionally, make meaningful contributions, and thrive in a culture built on mutual respect and shared success.

Website: www.boomering.ph

Career Portal: https://boomering.zohorecruit.com/jobs/Careers

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