Branch Head / Workshop In-Charge

Job Title: Branch Head / Workshop In-Charge

Industry: Automotive

Key Responsibilities:

• Manage and supervise day-to-day workshop operations for multiple vehicle brands
  
• Lead, guide, and allocate work to technicians efficiently
  
• Monitor repair jobs to ensure timely completion and quality standards
  
• Handle customer queries, concerns, and complaints professionally
  
• Coordinate with spare parts team for timely availability of parts and tools
  
• Ensure adherence to safety standards and maintain workshop cleanliness
  
• Track job progress and maintain operational reports
  
• Improve productivity and service efficiency within the workshop
  

Requirements

• Minimum 5 +years of experience in automotive workshop operations
  
• Prior experience in a supervisory or managerial role preferred
  
• Strong knowledge of multi-brand vehicle servicing
  
• Good leadership and team management skills
  
• Excellent communication and customer handling abilities
  
• Ability to work under pressure and meet deadlines
  
• Diploma / Degree in Automobile Engineering or related field
  
• Strong problem-solving and decision-making skills