Reservationist

Reservationist – Boutique Reservations Office (Hospitality & Lodges) - Cape Town

Live-out Role | Salary: R22,000 | Small monthly incentive after 6 months

Kendrick Recruitment is seeking an experienced Reservationist to join a well-established reservations office based in Milnerton, Cape Town. This is a fast-paced role suited to a detail-orientated, guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy, efficiency, and warmth.

Key Responsibilities

• Handle reservations from enquiry to confirmation, including amendments and cancellations
• Respond professionally to client and agent enquiries via email and phone
• Capture bookings accurately and maintain detailed guest and agent records
• Generate quotes and confirmations, ensuring correct rates and inclusions
• Coordinate special requests, guest preferences, and operational notes
• Liaise with lodge teams and internal departments to ensure smooth booking flow
• Maintain high attention to detail in all documentation and guest communication
• Support reporting, filing, and general reservations administration

Requirements

• Previous reservations experience within luxury hospitality, lodges, or hotels essential
• Strong computer literacy and confidence using reservations systems and Microsoft Office
• Excellent written and verbal communication skills
• Highly organised, deadline-driven, and accurate under pressure
• Strong customer service mindset and professional telephone etiquette
• Team player with a positive, solutions-driven attitude

Package

• Salary: R20,000 per month
• Live-out role, office-based in Milnerton, Cape Town
• Small monthly incentive applies after 6 months (performance dependent)

To Apply

Please submit your CV, contactable references, and a recent head-and-shoulders photograph.

Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.