ScovaiJobsAstra North Infoteck Inc.
Technical Support Specialist - Logistics, network connectivity, VDI, Wifi
Mississauga, CA现场合同制全职
发布于 2026年8月28日
此职位以 EN 发布
Technical Support Specialist - Logistics, network connectivity, VDI, Wifi
Reports To: Regional Manager, Technology Support
Department: Technology
Location: Distribution Center (DC) / Fulfillment Center (FC) Operations Environment
Position Summary
The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.
Key Responsibilities
• Provide day-to-day technical support for IT equipment and systems within the logistics environment.
• Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
• Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.
• Escalate complex issues to global support teams and subject matter experts when required.
• Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
• Assist with the installation, configuration, and deployment of new technology systems and services.
• Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams.
• Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.
• Provide first-level preventive and corrective support for office printers and peripheral devices.
• Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.
• Manage and maintain technology asset inventory, including equipment tracking and lifecycle activities.
• Support planned outages, upgrades, and continuous improvement initiatives while performing other assigned duties.
Reports To: Regional Manager, Technology Support
Department: Technology
Location: Distribution Center (DC) / Fulfillment Center (FC) Operations Environment
Position Summary
The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.
Key Responsibilities
• Provide day-to-day technical support for IT equipment and systems within the logistics environment.
• Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
• Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.
• Escalate complex issues to global support teams and subject matter experts when required.
• Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
• Assist with the installation, configuration, and deployment of new technology systems and services.
• Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams.
• Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.
• Provide first-level preventive and corrective support for office printers and peripheral devices.
• Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.
• Manage and maintain technology asset inventory, including equipment tracking and lifecycle activities.
• Support planned outages, upgrades, and continuous improvement initiatives while performing other assigned duties.
职位概览
工作类型
全职
所需技能
Windows 10/11 supportMicrosoft 365 end-user supportVirtual Desktop Infrastructure (VDI) supportWi‑Fi / wireless network troubleshootingNetwork connectivity troubleshooting (wired/IP)Level 1 and Level 2 incident troubleshootingTicketing system management and incident trackingData center alarm monitoring and coordinationInstallation, configuration, and deployment of technology systemsOffice printer and peripheral device supportTechnology asset inventory and lifecycle managementVendor/third-party coordination and stakeholder communication
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