UX Engineer – Level II

Job Description

The UX Engineer – Level II (UI/UX Designer Specialist II) will collaborate with business stakeholders, designers, developers, and technical teams to understand business goals and deliver user-centered digital solutions supporting New York State strategic initiatives.

The consultant will design, develop, and implement client-facing and internal applications; conduct user research and usability testing; create UX deliverables; and work closely with developers to translate designs into functional digital experiences across web, iOS, and Android platforms.

Key Responsibilities

• Collaborate with stakeholders and team members to understand business goals and solve complex business problems.
  

• Design, develop, and implement client-facing and internal applications.
  

• Create solutions that align enterprise architecture and business capabilities with New York State requirements.
  

• Address application defects and enhancements and participate in post-implementation incident resolution.
  

• Plan and conduct user research, including surveys, interviews, and focus groups.
  

• Present research findings and recommendations to internal and external stakeholders.
  

• Plan and facilitate design-thinking workshops, journey mapping, and user-needs modeling.
  

• Develop UX deliverables, including user models, scenarios, sketches, user stories, user flows, interactive prototypes, wireframes, storyboards, and sitemaps.
  

• Conduct usability testing, analyze user feedback, and continuously improve user experiences.
  

• Collaborate with developers to implement designs, develop content, and build coded prototypes.
  

• Collect quantitative and qualitative UX metrics to validate usability.
  

• Design experiences for web, iOS, and Android devices.
  

Requirements

Requirements

Mandatory Qualifications

1. UX experience and leadership: More than 7 years of experience working on complex projects, including at least 2 years in a leadership role as a UX Engineer.
   

2. Full-lifecycle UI/UX engineering: At least 7 years of experience delivering UX artifacts throughout the design lifecycle, including wireframes, mockups, journey maps, prototypes, storyboards, and user surveys.
   

3. Integrated Eligibility System (IES): 1–2 years of experience working on an Integrated Eligibility System program, including various workstreams such as Fair Hearings, in a Health and Human Services setting.
   

Desirable Qualifications

• 7+ years of experience with Adobe Creative Suite or Figma.
  

• 2–5 years of experience in user research, user modeling, and usability testing.
  

• 2–5 years of experience with CSS3, HTML5, and JavaScript.
  

Additional Work Requirements

• Remote work is subject to direct manager approval and may change according to program needs.
  

• Consultants approved for 100% remote work must attend monthly in-person meetings at the Albany office and major milestone meetings as needed.