Regional manager

Regional Manager Job Description

Location Primarily Westerhope, with travel to Carrfield and Castletown

Working arrangement On site; this is not a remote role

Hours 15 hours per week, normally over 2 days

Salary £57,000 full time equivalent; approximately £22,000 per annum based on 15 hours

per week + travel expenses reimbursement for Castletown and Carrfield sites visits

Reporting line Senior Management

Role Purpose

The Regional Manager provides operational and strategic leadership across the Westerhope, Carrfield and

Castletown practices. The postholder is accountable for supporting Practice Managers to deliver safe, effective and

financially sustainable services, maintain regulatory compliance and achieve organisational objectives. The role

promotes consistent standards, clear accountability, effective use of resources and continuous improvement across

the region.

When formally appointed and registered with the Care Quality Commission, the postholder will undertake

Registered Manager responsibilities alongside the relevant Practice Manager. Responsibilities and lines of

accountability will be agreed clearly and exercised in accordance with CQC requirements and applicable legislation.

Key Accountabilities

Regional Leadership and Performance

 Translate organisational priorities into clear regional objectives, implementation plans and measurable

outcomes.

 Lead, support and hold Practice Managers accountable for operational delivery, regulatory compliance, financial

performance and workforce management.

 Monitor practice performance using agreed measures, identify emerging risks or underperformance and ensure

proportionate improvement action is taken.

 Promote consistent standards, shared learning and effective practice across all sites while recognising

legitimate local service requirements.

 Provide senior management with timely, accurate assurance on performance, risks, priorities and required

decisions.

CQC Governance Quality and Patient Safety

 Where formally appointed and registered, fulfil CQC Registered Manager responsibilities for the relevant

regulated activities and locations.

 Work with Practice Managers to ensure compliance with the Health and Social Care Act 2008, associated

regulations, CQC fundamental standards, NHS requirements and organisational policies.

 Maintain effective oversight of clinical and corporate governance, patient safety, safeguarding, staffing,

complaints, incidents, risk management and quality assurance.

 Ensure that policies, procedures, records and other evidence are current, accessible and sufficient to

demonstrate compliance.

 Oversee readiness for CQC inspections, reviews and regulatory assessments and coordinate responses to

regulatory enquiries or findings.

 Ensure learning from incidents, complaints, audits, patient feedback and regulatory activity is reviewed, shared

and translated into sustainable improvement.

 Escalate significant regulatory, safeguarding, quality or patient-safety concerns promptly and ensure agreed

actions are completed and monitored.

Operational Delivery and Service Improvement

 Oversee day-to-day operational performance across the region and support the delivery of accessible, efficient

and patient-focused services.

 Work with Practice Managers to resolve operational challenges, strengthen resilience and maintain service

continuity.

 Support workforce, rota, capacity and resource planning across practices, identifying opportunities for

appropriate cross-site working.

 Implement and maintain proportionate, standardised processes that improve efficiency, productivity, quality and

patient experience.

 Lead or support operational change projects, ensuring that risks, dependencies, communications and outcomes

are managed effectively.

 Attend Westerhope as the primary work base and visit Carrfield and Castletown as required by operational need

and as agreed with senior management.

Financial and Commercial Oversight

 Support the preparation, management and monitoring of practice and regional budgets, forecasts and financial

plans.

 Review financial performance with Practice Managers and the central Finance team, investigating material

variances and agreeing corrective action.

 Promote appropriate cost control, effective use of resources and financial sustainability without compromising

patient safety or service quality.

 Identify financial risks and opportunities, including appropriate income optimisation and service-development

opportunities, and escalate recommendations.

People Leadership and Organisational Development

 Coach, mentor and develop Practice Managers, setting clear expectations and supporting confident,

accountable leadership.

 Ensure appropriate performance management, objective setting, appraisal, succession planning and

development arrangements are in place.

 Work with HR to address employee-relations matters consistently, fairly and in line with organisational policies

and employment law.

 Identify regional capability and training needs and support effective induction, mandatory training and

professional development.

 Promote an inclusive, collaborative and respectful culture in which staff engagement, wellbeing, learning and

positive performance are supported.

Stakeholder Management and Communication

 Build effective relationships with practice partners, PCNs, commissioners, NHS bodies, healthcare providers,

regulators, external agencies and community stakeholders.

 Represent the organisation at relevant regional meetings, forums and events when required.

 Ensure clear communication and collaboration between practices, senior management and central functions

including HR, Finance, IT and governance teams.

 Communicate organisational decisions, expectations and changes clearly and ensure that feedback from

practices informs regional and organisational planning.

 Maintain clear decision-making, escalation and accountability arrangements between the Regional Manager,

Practice Managers and senior management.

Professional Standards and Development

 Maintain current knowledge of primary care operations, NHS developments, CQC requirements and relevant

legislation and guidance.

 Undertake relevant learning and professional development and apply learning to regional practice.

 Act with integrity, discretion and professionalism and model the organisation’s values and expected leadership

behaviours.

 Undertake other reasonable duties consistent with the seniority and purpose of the role.

Person Specification

Criteria Essential Desirable

Experience

 Significant healthcare-management experience in an

NHS, primary care or other CQC-regulated setting

 Experience leading managers and operational teams

 Experience monitoring multi-site or complex operational

performance

 Experience delivering service improvement and managing

organisational change

 Experience of budget monitoring, financial planning or

resource management



Experience managing

multiple GP practices or

healthcare sites 

Previous experience as a

CQC Registered Manager

or supporting CQC

registration

Knowledge

 Strong understanding of CQC requirements, governance,

quality assurance, safeguarding and patient-safety

responsibilities

 Understanding of NHS primary care operations and the

regulatory environment

 Working knowledge of people management and fair

performance-management practices



Knowledge of primary care

contracts, commissioning or

PCN arrangements

Skills and abilities

 Credible and supportive leadership with the ability to hold

managers accountable

 Strong analytical, planning, decision-making and problem-

solving skills

 Ability to interpret performance, financial and quality

information and convert findings into action

 Excellent written and verbal communication and

stakeholder-management skills

 Ability to prioritise competing demands, manage risk and

work effectively with limited supervision

 Competence using Microsoft Office and relevant

healthcare or practice-management systems



Formal project, change or

quality-improvement skills

Qualifications and

requirements



Willingness and ability to work on site and travel between

Westerhope, Carrfield and Castletown



Commitment to ongoing professional development

 Degree or postgraduate

qualification in healthcare

administration, business

management or a related

discipline

 Relevant leadership or

healthcare-management

qualification

Personal attributes

 Professional, resilient and calm under pressure

 Collaborative, fair and able to exercise sound judgement

 Committed to patient safety, service quality, inclusion and

continuous improvement

-

Working Arrangements

 The initial working pattern will be agreed with senior management. Contracted hours and the working pattern

may be reviewed by mutual agreement as operational requirements develop.

 Travel between the three practices is an inherent requirement. Visit frequency, priorities and performance

measures will be agreed through the organisation’s planning and performance-management processes.

Scope of the Role

This job description sets out the principal responsibilities of the role and is not exhaustive. It may be reviewed in

consultation with the postholder to reflect changes in organisational priorities, service requirements, legislation or

regulatory standards.