Own enterprise Voice AI Agents end-to-end, taking them from concept to production and driving continuous optimization.
Understand customer workflows and translate them into effective conversational journeys, business rules, and AI-agent configurations.
Write, test, and refine prompts to deliver accurate, natural, contextual, and brand-aligned conversations.
Analyse test and live calls to identify issues, handle edge cases, and continuously improve agent performance.
Collaborate with customers, Product, Engineering, AI, and Operations teams to resolve challenges and deliver scalable solutions.
Track business and operational metrics, communicate performance insights, and convert customer feedback into product improvements.

Requirements

2–5 years of relevant experience in AI Implementation, Product Management, Strategy Consulting, or Solutions Engineering ideally in AI-native companies or adjacent domains.
Strong technical acumen with the ability to understand and shape AI agent design & prompt writing
Excellent communication and relationship-building skills, comfortable engaging with executive stakeholders.
Ability to thrive in fast-moving, ambiguous environments where you help shape solutions as much as you deliver them.
(Preferred) Background in Computer Science, Engineering, or equivalent technical experience.

Kỹ năng yêu cầu

Voice AI agent development and deploymentConversational journey / conversational UX designPrompt writing / prompt engineeringSpeech and live-call analysisBusiness rules configuration for AI agentsAI agent configuration and technical acumenCross-functional collaboration (Product, Engineering, AI, Operations)Executive stakeholder communication and relationship-buildingCustomer workflow mapping and requirements translationBusiness and operational metrics tracking and analysisContinuous optimization and iterative improvement of agentsConversation testing, validation, and QADesigning and delivering scalable solutions

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