Customer Service & Front Desk Executive

About the Role

We are looking for an amiable, professional, and organized Front Desk Executive to act as the first line of interaction for our customers, visitors, and business partners. She/he will be responsible for supervising the front-desk operations including answering phone calls, customer handling, internal coordination, and other related duties.

The right candidate for this job should be an effective communicator, friendly, and customer-oriented with good multitasking skills.

Key Responsibilities

Front Desk & Customer Handling

• Welcome and attend to our customers, visitors, and guests in a friendly and professional manner.

• Take and understand customer needs and requirements to offer better service or route the customer to the appropriate person or department.

• Respond to customer inquiries and provide accurate information regarding products, services, procedures, and appointments.

• Ensure that our reception area is always presentable and hospitable to welcome our customers, visitors, and guests.

• Deliver excellent customer service to every customer visiting the organization from the first point of contact.

Telephone & Communication

• Pick up all incoming calls and respond politely to the enquirers.

• Take customers' messages and forward the information to the relevant department or person.

• Make outgoing calls to customers, business partners, and other stakeholders to provide better service.

• Respond to customers' inquiries by email, WhatsApp, or any other communication channel.

• Always maintain a professional line of communication with customers and business partners.

Coordination & Administration

• Arrange, organize, and schedule appointments and meetings.

• Maintain all visitors, customers, and guest records in case of a specific requirement.

• Collect and deliver all documents, letters, couriers, and other relevant information.

• Coordinate with departments to provide necessary information to customers or forward customer needs and requests to the relevant department.

• Keep appropriate front-desk records, registers, and reports.

• Assist the administration desk with general office duties and coordination.

Customer Follow-Up

• Follow up with customers per the requirements of the business.

• Escalate all customer complaints, needs, requests, and information to the appropriate department.

• Always maintain a good attitude when providing customer service even when the situation is beyond one's control.

Requirements

• Plus 2 or any other equivalent certificate.

• One Year of relevant experience (Freshers are encouraged to apply).

• Excellent communication skills.

• Pleasant and professional personality.

• Good telephone manner.

• Computer skills: MS Office, internet and email applications.

• Multitasking and prioritization skills.

• Good organizational and coordination skills.

• Calmness and composure under pressure.