Personal Injury Operations Supervisor

Now Hiring: Personal Injury Operations Supervisor

We are seeking an experienced and highly motivated Personal Injury Operations Supervisor to join our growing team in Draper, Utah. This is a full-time, in-office leadership position for a hands-on operations professional who can oversee day-to-day case and business functions, improve processes, develop teams, and help drive overall firm growth.
The ideal candidate is an organized, confident leader who thrives in a fast-paced personal injury environment and has a proven ability to build efficient systems, manage people, solve problems, and turn firm goals into actionable results.

Location

Draper, UT – In Office
Some travel will be required.

Employment Type

Full-Time

Salary

$80,000–$110,000 per year, based on experience and qualifications.

Key Responsibilities

• Oversee the firm's day-to-day personal injury operations and ensure case-related business functions run efficiently.
  

• Supervise and support case managers, intake staff, and other team members across the PI caseload.
  

• Develop, implement, and improve operational processes and procedures related to case handling and firm workflow.
  

• Establish performance standards, KPIs, and accountability measures for operations staff.
  

• Monitor case flow, team performance, and caseload metrics to identify opportunities for improvement.
  

• Work closely with attorneys and firm leadership to support strategic initiatives and case outcomes.
  

• Identify operational bottlenecks in the case lifecycle and develop effective solutions.
  

• Create and maintain standard operating procedures and ensure they are consistently followed.
  

• Analyze operational data and case performance metrics to support business decisions.
  

• Assist with staffing, onboarding, training, and employee development for operations and support staff.
  

• Improve communication and collaboration between intake, case management, and attorney teams.
  

• Oversee firm projects and initiatives from planning through completion.
  

• Help manage resources, budgets, and operational priorities.
  

• Promote a positive, productive, and accountable firm culture.
  

• Ensure staff have the tools, resources, and support needed to perform effectively.
  

• Travel as needed to support firm operations, employees, and business initiatives.
  

• Provide regular operational updates and recommendations to firm leadership.
  

Required Qualifications

• 5+ years of experience in operations, personal injury case management, or a related leadership role.
  

• Proven experience managing teams and overseeing business operations, ideally within a personal injury or legal setting.
  

• Strong leadership and people-management skills.
  

• Demonstrated experience improving processes and operational efficiency.
  

• Excellent organizational and time-management skills.
  

• Strong written and verbal communication skills.
  

• Excellent problem-solving and decision-making abilities.
  

• Experience developing and monitoring KPIs or performance metrics.
  

• Ability to manage multiple priorities in a fast-paced environment.
  

• Strong proficiency with Microsoft Office and business/case management software.
  

• Must be able to work in office in Draper, Utah.
  

• Must be willing and able to travel as needed.
  

Preferred Qualifications

• Experience leading operations within a growing personal injury or law firm.
  

• Experience managing multiple departments, teams, or case pods.
  

• Experience with process improvement and organizational development.
  

• Experience implementing new technology, systems, or workflows (e.g., case management platforms).
  

• Experience managing both in-office and remote employees.
  

What We're Looking For

• A strong, confident leader who can take ownership and get results.
  

• Someone who is both strategic and hands-on.
  

• A proactive problem-solver who looks for ways to improve firm operations.
  

• An excellent communicator who can work with staff and attorneys at all levels.
  

• Someone who can set clear expectations and hold teams accountable.
  

• A highly organized individual who can effectively manage competing priorities.
  

• A team-oriented leader who knows how to motivate and develop employees.
  

• Someone adaptable and comfortable working in a growing and evolving firm.
  

• A professional who is comfortable traveling when needed.
  

What We Offer

• Competitive salary of $80,000–$110,000 per year based on experience.
  

• Full-time, in-office position in Draper, Utah.
  

• Leadership opportunity with significant impact on firm growth.
  

• Opportunities for professional growth and advancement.
  

• Collaborative and supportive work environment.
  

• Opportunity to help build and improve the firm's operations and culture.
  

If you are an experienced operations leader who enjoys building strong teams, improving processes, solving problems, and helping personal injury firms grow, we'd love to hear from you. Apply today!