Require a Customer Service & Content Creation Graduate Trainee in Nairobi, Kenya

• Respond professionally to customer inquiries through WhatsApp, phone calls, social media, email, and website channels.
  
• Follow up on customer leads, quotations, orders, deliveries, payments, and after-sales requests.
  
• Create engaging marketing content, including product photos, captions, short videos, project posts, and customer updates.
  
• Appear in product videos, demonstrations, live sessions, and social-media content.
  
• Take photos and videos of products, projects, installations, customer demonstrations, and team activities.
  
• Upload and update product photos, videos, descriptions, prices, promotions, and other content on the Betech website.
  
• Assist with posting and managing content on TikTok, Facebook, Instagram, WhatsApp Status, and other social-media channels.
  
• Support digital marketing campaigns and help generate qualified customer leads.
  
• Maintain customer records, content schedules, lead follow-up trackers, and daily activity reports.
  
• Support the sales, marketing, and customer service teams with other reasonable assigned duties.
  

Requirements

• Recent graduate from 2025 or 2026, or a final-year student awaiting graduation.
  
• Diploma or degree in Customer Service, Business, Marketing, Communications, Media, Public Relations, or a related field.
  
• Excellent spoken and written English and Kiswahili.
  
• Very confident, talkative, persuasive, and professional when engaging customers.
  
• Comfortable appearing on camera for product videos, demonstrations, live sessions, and social-media content.
  
• Strong interest in customer service, digital marketing, social media, sales, and content creation.
  
• Basic skills in Canva, CapCut, content writing, video editing, social-media posting, and website content uploading are an added advantage.
  
• Organized, proactive, responsible, presentable, and willing to learn.
  
• Able to work from Nairobi.