Assistant Manager – Arbitrator & Case Management

# Assistant Manager – Arbitrator & Case Management

Location: Mumbai

Work Mode: Work from Office

Working Days: Monday to Friday

Timings: 10:00 AM – 7:00 PM

Saturday & Sunday: Fixed Off

CTC: Up to ₹6 LPA

Experience: 1+ Years

## Role Overview

We are looking for a proactive and organized Assistant Manager – Arbitrator & Case Management to manage the onboarding, training, engagement, and coordination of empaneled arbitrators. The role involves working closely with senior legal professionals and ensuring smooth communication and case coordination.

## Key Responsibilities

• Source and onboard potential arbitrators and explain processes, responsibilities, fee structure, and documentation.
• Conduct onboarding and platform training for new arbitrators.
• Organize quarterly refresher training and workshops.
• Prepare training materials, FAQs, manuals, and process guides.
• Act as the primary point of contact for arbitrators regarding ongoing cases and disputes.
• Coordinate hearing schedules and facilitate timely orders.
• Manage WhatsApp groups and ensure smooth stakeholder communication.
• Maintain updated arbitrator, training, and certification records.
• Collect arbitrator feedback and support process improvements.
• Stay updated with relevant arbitration laws and regulations.

## Requirements

• LLB, B.Com, BMS, or related qualification.
• 1+ year of experience in legal operations, arbitration, stakeholder management, training, or case coordination.
• Strong communication and interpersonal skills.
• Ability to interact confidently with senior professionals.
• Excellent coordination, organization, and follow-up skills.
• Good analytical and problem-solving abilities.
• Proficiency in MS Word, Excel, and PowerPoint.
• Tech-savvy with the ability to quickly learn new platforms and systems.
• Proactive, responsible, resilient, and willing to take initiative.