Require a Technical Support Engineer in Madurai.

• 
  Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
  
• Focus on customer satisfaction and first-time-resolution.
  
• Engage with the technical team to provide faster resolutions to technical issues.
  
• Work closely with the technical content team to identify gaps in the help module.
  
• Should be willing to work night shifts.
  

Requirements

• Proven experience in customer service or support, preferably in a voice-based environment.
  
• Excellent verbal communication and active listening skills in English.
  
• Ability to remain calm and solution-focused under pressure.
  
• Strong problem-solving skills with a customer-first mindset.
  
• Willingness and availability to work night shifts, including weekends as needed.