ServiceDesk Engineer

ServiceDesk Engineer

Required Skills & Experience

Core Desktop Technologies

• 8+ years of End User Computing (EUC) and Desktop Support experience.
  
• Strong expertise supporting:
  • Windows 10/11
    
  • macOS
    
  • Microsoft 365
    

Endpoint Computing Technologies

• Virtual Desktop Infrastructure (VDI)
  
• Endpoint Management
  
• Microsoft Intune
  
• Microsoft Endpoint Manager
  
• SCCM/MECM
  
• Active Directory
  
• Entra ID (Azure AD)
  
• Group Policy Administration
  

Virtual Desktop Technologies

• Azure Virtual Desktop (AVD)
  
• Citrix Virtual Apps & Desktops
  
• VMware Horizon
  
• Remote Desktop Services
  

Application Support

• Microsoft Office 365
  
• Outlook
  
• Teams
  
• VPN Clients
  
• Enterprise Business Applications
  
• Browser and Plugin Support
  

Infrastructure Knowledge

• Wi-Fi Connectivity
  
• LAN/WAN Fundamentals
  
• DNS and DHCP Basics
  
• Printing Services
  
• Authentication and Access Management