Job Details:

Must Have Skills:

Understanding of the Contact Center domain
5+ years of total experience
2+ years of hands-on Cyara experience
Strong experience with:
- Cyara Velocity
- Cyara Pulse
- Cyara Cruncher
- Cyara Automated Regression Testing

o Voice and Digital Channel Automation

Nice to Have Skills:

Detailed Job Description

Experienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service environments.
The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities you would expect the Subcon to shoulder and execute

· Interact with Implementation / Support teams

· Provide test strategy, test plan, test cases, and execute tests

· Activities compatible with the skill set of a test lead under the direction of the project manager.

Kỹ năng yêu cầu

Contact Center domain knowledgeCyara VelocityCyara PulseCyara CruncherCyara Automated Regression TestingVoice channel automation (including IVR)Digital and omnichannel channel automationCustomer journey testing across voice/IVR/digitalTest strategy and test planning (test cases, execution)Test lead / test leadership activitiesCross-functional collaboration with Solution Architects, BAs, Developers, StakeholdersInteraction with Implementation and Support teams

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