Job Summary:

We are looking for an experienced HR & Workforce Operations professional to join our India-based back-office team supporting an Australian organisation operating in the healthcare sector.

The role will be responsible for supporting day-to-day HR and workforce operations, including recruitment coordination, employee onboarding, workforce administration, documentation, compliance, training coordination, employee records and operational reporting.

The ideal candidate will have experience working in a high-volume, process-driven HR or workforce operations environment and be comfortable coordinating with international stakeholders. Exposure to healthcare, healthcare staffing, care services or Australian operations would be an advantage

Industry Preference: Healthcare, Healthcare Staffing, Care Services, Shared Services or similar high-volume operations

Key Responsibilities

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HR & Workforce Operations

• Manage day-to-day HR and workforce administration for the Australian business.
  
• Coordinate employee lifecycle activities, including recruitment support, onboarding, induction, documentation and ongoing employee administration.
  
• Maintain accurate and up-to-date employee records and workforce data.
  
• Ensure HR and workforce processes are completed accurately and within defined timelines.
  
• Respond to and coordinate routine employee and operational requirements.
  

Recruitment & Onboarding

• Support recruitment activities including job advertising, candidate screening, interview coordination and selection processes.
  
• Manage the onboarding process for new employees, including documentation and required pre-employment formalities.
  
• Coordinate induction and initial training requirements for new joiners.
  
• Work with relevant stakeholders to ensure employees are operationally ready to commence their roles.
  

Workforce Coordination

• Support workforce-related activities such as staff coordination, allocation, scheduling/rostering and availability management, where applicable to the role.
  
• Coordinate with employees and operational stakeholders to address day-to-day workforce requirements.
  
• Support timely resolution of workforce administration, scheduling and documentation issues.
  

Compliance & Documentation

• Maintain required employee compliance documentation and records.
  
• Track employee certifications, mandatory requirements and renewal dates.
  
• Coordinate annual competency and renewal training with third-party training providers as required.
  
• Follow established processes to support compliance with applicable organisational and regulatory requirements.
  
• Maintain confidentiality and accuracy of employee information.
  

Employee Relations & HR Support

• Provide operational support for employee relations matters.
  
• Assist with performance management, disciplinary and grievance processes in coordination with relevant stakeholders.
  
• Maintain appropriate documentation relating to employee matters.
  

Reporting & Process Improvement

• Prepare regular operational reports covering areas such as hiring, onboarding, workforce status, training and compliance.
  
• Maintain accurate HR/workforce data and trackers.
  
• Identify process gaps and opportunities for improved efficiency, accuracy and turnaround time.
  
• Support standardisation and continuous improvement of HR and workforce processes.
  

Stakeholder Coordination

• Work closely with stakeholders in Australia to understand and respond to HR and workforce requirements.
  
• Build effective working relationships with internal teams, employees and external service providers.
  
• Ensure timely communication and follow-through on operational requirements.
  

Requirements

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Candidate Requirements

• Graduate/Postgraduate qualification in Human Resources, Business Management or a related discipline.
  
• 3–5 years of hands-on experience in HR Operations, Workforce Operations, People Operations, HR Shared Services, Staffing Operations or a similar operational role.
  
• Experience handling employee onboarding, HR administration, documentation and compliance.
  
• Experience working in a, process-oriented environment.
  
• Strong coordination and stakeholder-management capability.
  
• Strong attention to detail and ability to manage multiple operational activities simultaneously.
  
• Comfortable working with data, reports and Microsoft Excel.
  
• Good written and verbal communication skills.
  
• Comfortable working with international stakeholders and supporting an overseas business from India.