This role sits within the Digital Technology, Communication & Change team, whose mission is to drive digital adoption and support digital transformation across the organization.

The consultant will support two Communities of Practice:

· Digital Change Management Community

· Functional System Owner Community

The role combines both Change Management and Digital / IT expertise.

Key Responsibilities

Digital Change Management Community

· Maintain and enhance change management frameworks, methodologies, and toolkits.

· Support the growth and maturity of the community.

· Contribute to learning and capability-building journeys.

· Capture and integrate best practices into existing methodologies.

Functional System Owner Community

· Lead change management activities.

· Develop and execute communication plans.

· Coordinate training and engagement initiatives.

· Perform stakeholder mapping and impact assessments.

· Support organizational changes linked to digital systems and processes.

Requirements

Must Have

· Prosci ADKAR Certification (mandatory).

Strong Change Management experience, including:
· Communication planning
· Stakeholder mapping
· Training and adoption activities
· Change strategies and execution
Solid Digital / IT background:
· Digital transformation projects
· System implementation
· IT project environments
· Service management concepts
Ability to interact with confidently both technical and business stakeholders.
Strong relationship-building and influencing skills across all organizational levels.
Practical, hands-on approach with willingness to drive operational activities.

Nice to Have

· Previous experience as an Engineer, Developer, Domain Lead, or similar Digital role.
· Knowledge of Agile methodologies.
· Experience with AI, Power Apps, Copilot, or automation initiatives.
· Experience building Communities of Practice.
· Experience supporting large-scale digital transformation programs.
· Experience in a global and matrix organization.

Kỹ năng yêu cầu

Prosci ADKAR methodology (certified)Change management strategy and executionCommunication planning and deliveryStakeholder mapping and impact assessmentTraining design, coordination and adoption activitiesDigital transformation project experienceSystem implementation expertiseIT project environment familiarity (project management in IT)Service management concepts (ITSM)Relationship-building and influencing across organizational levelsCommunity of Practice development and maturity growthChange management frameworks, methodology development and continuous improvementCross-functional communication between technical and business stakeholdersAgile methodologies knowledgeExperience with AI/automation tools (e.g., Power Apps, Copilot)

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