Technical Support

• Provide technical support for network connectivity and infrastructure-related issues.
  

• Troubleshoot network problems involving IP addressing, DHCP, routers, and switches.
  

• Diagnose and resolve issues across OSI Layers 1, 2, and 3.
  

• Perform basic network troubleshooting to identify and resolve connectivity issues.
  

• Configure and verify basic network settings, including IP addresses and DHCP configurations.
  

• Monitor network connectivity and escalate complex technical issues when required.
  

• Maintain records of technical issues, troubleshooting steps, and resolutions.
  

• Coordinate with internal teams to ensure timely resolution of technical problems.
  

• Follow standard troubleshooting procedures and technical support guidelines.
  

• Communicate technical issues and solutions clearly to users and team members.
  

Requirements

? Eligibility Criteria
✅ Education: Technical Graduates will be preferred.
✅ Experience: Fresher to 18 months above (Relevant Technical Support)
✅ Excellent communication skills
✅ No career gaps, strong CV stability required

? Technical Skills Required

• Strong understanding of DHCP; IP Addressing

• Knowledge of Routers ; Switches

• OSI Layer troubleshooting:

• Layer 1

• Layer 2

• Layer 3

• Hands-on experience in network troubleshooting