Facility Manager

ACG_3757_JOB 
Our client is a leading software company in Vietnam who is looking for a qualified candidate to join their firm.

JOB OVERVIEW
Take overall responsibility for the business and operational activities of the Hang Bai facility, ensuring service quality, financial performance, team development, and an excellent customer experience.

KEY RESPONSIBILITIES
1. Operations Management – 70%

• Manage and take full responsibility for the facility’s day-to-day operations.
  
• Plan and coordinate the working schedules of doctors, technicians, and operational departments in order to optimize capacity and resource utilization.
  
• Coordinate with professional medical units and relevant departments to ensure that examination and treatment activities are carried out smoothly and effectively, while meeting customer needs.
  
• Manage, develop, and improve the effectiveness of the operations team, including Reception and Coordination, Customer Service, Facility Administration, Logistics and Housekeeping, and other relevant functions.
  
• Ensure compliance with the Company’s operating procedures, operational standards, service quality requirements, and customer experience standards.
  
• Monitor and analyze operational performance indicators and implement improvement initiatives to enhance productivity, quality, and overall operational efficiency.
  
• Proactively handle operational issues and customer complaints, and coordinate effectively with relevant departments to ensure continuous and safe operations.
  

2. Business Management – 30%

• Take responsibility for the facility’s P&L.
  
• Monitor revenue, costs, room utilization productivity, and schedule utilization rates.
  
• Propose solutions to improve business performance and optimize operating costs.
  

3. Authority

• Directly manage employees within the operations function.
  
• Coordinate the working schedules of doctors and technicians in accordance with operational plans.
  
• The Facility Manager does not evaluate, assign, or make decisions regarding medical professional matters. Such matters fall under the authority of the Medical Director.
  
• Propose staffing requirements, process improvements, and solutions to enhance operational effectiveness.
  

4. Performance Evaluation

• Job performance will be assessed based on the following criteria:
  
• Achievement of the facility’s operational KPI targets – 70%.
  
• Achievement of the facility’s revenue and P&L performance targets – 30%.
  
• Ensuring service quality, customer experience, and effective resource coordination.
  
• Building and developing a high-performing operations team.
  

Requirements

• University degree or higher, preferably in Business Administration, Hospitality Management, or other relevant fields.
  
• Minimum 5 years of experience in operations management, including at least 2 years of experience managing a facility or branch with direct responsibility for P&L.
  
• Candidates with experience in international hospitals or clinics, 4–5-star hotels, premium service chains, wellness businesses, or high-end retail are preferred.
  
• Strong customer service mindset, with customer experience placed at the center of decision-making.
  
• Strong planning, work organization, and resource coordination skills.
  
• Proven ability to manage, lead, and develop an operations team, as well as the ability to influence and coordinate effectively with doctors and technicians within a matrix management structure.
  
• Strong business mindset, with the ability to analyze data and manage operational performance indicators.
  
• Proficient in English for both communication and professional work.
  
• Strong communication, negotiation, problem-solving, and decision-making skills.
  

Benefits

1. Career Development Opportunities

• Regular opportunities to participate in training courses conducted by leading industry experts in order to stay updated on new knowledge, as well as exchange programs designed to enhance professional knowledge and capabilities.
  
• Opportunities for career development based on individual capabilities and the needs of the organization.
  

2. Compensation and Benefits

• Compensation based on individual capability, including Salary + Allowances + Performance and Business Results Bonuses.
  
• 13th-month salary bonus, business performance bonus, exceptional performance bonuses for outstanding individuals, and other bonuses in accordance with Company policies.
  

3. Employee Benefits

• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with applicable laws and regulations.
  
• Entitlement to healthcare programs and preferential service benefits within the System for employees and their family members in accordance with Company policies.
  
• Full entitlement to employee welfare benefits on public holidays, Tet holidays, birthdays, bereavement occasions, weddings, and other events in accordance with Company policies.
  
• Opportunities to participate in internal employee engagement activities, including daily tea breaks, monthly birthday celebrations, recognition and reward programs, team activities, and annual company trips/team-building activities.
  

Contact: Quynh Anh or Ha Hoang

Due to the immense number of applications, only shortlisted candidates will be contacted.