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HVW Recruiting

Pledge Drive

Buffalo, USВ офисеКонтрактПолная занятость

Опубликовано 11 окт. 2026 г.

Эта вакансия опубликована на EN

Are you passionate about making a difference? Do you enjoy speaking with people and have excellent communication skills? Join our team as a Work-from-Home Call Center Agent, where you'll play a vital role in supporting non-profit organizations by processing donations.



Responsibilities:

  • Handle inbound and outbound calls to process donations for various non-profit organizations
  • Provide excellent customer service to donors, addressing their questions and concerns
  • Accurately enter donor information into our database
  • Follow up with donors as needed to ensure satisfaction
  • Meet and exceed performance metrics to qualify for advancement opportunities


Requirements

Basic Requirements:

  • High school diploma or GED

  • 6 months remote or 1 year on-site experience

  • Solid communication skills

  • Windows 11 proficiency

  • Quiet home setup and flexible schedule

Technology Requirements:

  • Windows 11 ONLY – No Chromebooks or Apple

  • 16 GB RAM computer is preferred

  • Dual monitors   (highly suggested)

  • Noise-canceling USB headset   (not required during application)

  • Hardwired internet connection (   not required during application   )



Benefits

  • Work from the comfort of your home
  • Starting pay of $0.25 per talk min (average is $12-15/hour) (with increased opportunities)
  • Opportunities for advancement based on performance
  • Supportive team environment

If you are dedicated, empathetic, and eager to support important causes, apply now to become a part of our team!



Кратко о роли

Тип работы

Полная занятость

Требуемые навыки

Inbound and outbound call handlingDonation processing (telefundraising)Donor/customer serviceClear verbal communicationCRM/data entry and donor database managementDonor follow-up and relationship managementMeeting and exceeding performance metrics (KPI-driven performance)Windows 11 proficiencyRemote work self-management and disciplineEmpathy and donor-centered interpersonal skillsTeam collaboration within a remote call center environment

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