Operations Manager

GC International is seeking a highly capable, proactive, and results-oriented Operations Manager to oversee daily operations and ensure the smooth functioning of the organization. The ideal candidate should have prior experience in manpower, recruitment, human resources, or a similar service-oriented industry, along with exceptional leadership, communication, coordination, and problem-solving skills.

The candidate will be responsible for managing staff, coordinating with job seekers and candidates, handling visitors and clients, streamlining operational processes, and maintaining a professional and well-organized working environment.

Key Responsibilities

• Oversee and manage the company's day-to-day operations to ensure efficiency and smooth workflow.
• Supervise, coordinate, and manage staff, ensuring accountability, discipline, and productivity.
• Handle candidates, job seekers, clients, and visitors professionally, ensuring a positive experience.
• Coordinate manpower and recruitment-related activities, including candidate registration, documentation, interviews, and follow-ups, as applicable.
• Manage staff schedules, task assignments, performance monitoring, and daily operational priorities.
• Address and resolve operational issues, staff concerns, candidate inquiries, and visitor complaints promptly.
• Coordinate with internal departments, management, clients, and external stakeholders to ensure effective communication and service delivery.
• Establish and implement operational procedures, policies, and service standards.
• Maintain accurate records, reports, documentation, and operational data.
• Monitor staff performance and provide guidance to improve productivity and service quality.
• Ensure proper handling of candidate and client information, maintaining confidentiality and professional ethics.
• Identify operational gaps and implement practical solutions to improve efficiency and organizational performance.
• Prepare regular operational reports and provide updates, recommendations, and performance insights to senior management.

Job Specification

• Bachelor's degree in business administration, Management, Human Resource Management, or a related field.
• Prior experience in operations management, preferably in a manpower company, recruitment agency, HR consultancy, or service-oriented organization.
• Experience managing staff and handling candidates, clients, and visitors.
• Strong leadership, team management, communication, and interpersonal skills.
• Excellent organizational, coordination, and problem-solving abilities.
• Ability to manage multiple responsibilities, handle pressure, and make sound decisions independently.
• Good knowledge of documentation, reporting, and office administration.
• Proficiency in MS Office, email, and relevant office management tools.

Preferred Candidate Profile

• Demonstrates exceptional ownership, initiative, and the ability to manage overall operations independently.
• Has a strong understanding of manpower and recruitment-related processes.
• Maintains a professional, approachable, and solution-oriented attitude when dealing with staff, candidates, clients, and visitors.
• Possesses excellent conflict-resolution and people-management skills.
• Is proactive, disciplined, trustworthy, and focused on results and service quality.

Key Competencies

• Operations and staff management
• Manpower and recruitment coordination
• Client and candidate relationship management
• Communication and conflict resolution
• Problem-solving and decision-making
• Documentation and reporting
• Time management and multitasking