Backend Support – Operations

Backend Support – Operations

Location: Vyttila, Ernakulam, Kerala
Experience: Minimum 1+ year of experience in international customer support, client coordination, or a similar role involving international clients.
Salary: Up to ₹30,000 per month
Language Requirement: English fluency is mandatory

Job Overview

We are looking for a detail-oriented and confident communicator for the position of Backend Support – Operations. The candidate will be responsible for coordinating with international clients, primarily based in Europe, and ensuring smooth day-to-day operational activities.

Key Responsibilities

• Communicate professionally with international clients, primarily across Europe, through emails, phone calls, and other communication channels.
  
• Handle backend operational activities and ensure timely completion of assigned tasks.
  
• Coordinate with clients and internal teams to resolve queries and operational issues.
  
• Maintain accurate records, documentation, and client-related information.
  
• Follow up on pending requests and ensure timely responses to client requirements.
  
• Build and maintain professional relationships with international clients.
  
• Ensure smooth workflow and efficient coordination across operational processes.
  

Requirements

Required Skills & Qualifications

• Minimum 1+ year of experience in international customer support, client coordination, or a similar role involving international clients.
  
• Excellent English fluency is mandatory, with strong verbal and written communication skills.
  
• Ability to communicate confidently and professionally with European clients.
  
• Good email-writing, coordination, follow-up, and problem-solving skills.
  
• Strong attention to detail and the ability to manage multiple tasks efficiently.
  
• Proficiency in MS Office and basic computer applications.
  
  

Ideal Candidate

A confident communicator with excellent English fluency, prior experience handling international clients, and the ability to manage backend operations efficiently in a professional environment.