Bilingual Call Center Agent (Remote - Arkansas)

This is a remote position.

ProVision Virtual Solutions, a Virtual Services Company based out of Little Rock, Arkansas, is seeking dedicated, reliable and professional Bilingual Customer Service Professionals to fulfill a wide array of roles on our Call Center Services Team.

Do you want to work from home? Do you want to create your own schedule? Then we are the company for you! We can provide you the opportunity to support a multitude of clients, assisting their customers with Technical Support, Roadside Assistance, general Customer Service, and even Human IVR/Concierge services.

Responsibilities may include:

1. Supporting customers in billing inquiries and disputes.
   
2. Supporting customers in basic troubleshooting of their hardware and software.
   
3. Dispatching of Technical Crews when such troubleshooting fails.
   
4. Answering inbound calls of customers who require roadside services, ascertaining the location of those customers through various means and then dispatching Roadside Service Providers to their location.
   
5. Ensuring no customer is "stranded" or doesn't have their situation resolved.
   
6. Maintaining a positive and respectful attitude towards all customers at all times.
   
7. Communicating and Coordinating with supervisors and team as needed.
   
8. Ensuring customer satisfaction and providing professional care.
   
9. Minimum 25 Hours per week required
   
10. For the First 60-90 Days: You will be required to work during a set time, this time includes the period of training and probationary call monitoring.
    

Requirements

• Professional at home Office Space for working.
  

• Minimum 15 MBps Up, 50 MBps Down Internet Speeds.
  

• You must be a resident of the State of Arkansas.
  

• You must be fluent in English AND Spanish; or English AND Portuguese