Executive CRM

Professionally answer incoming calls from potential and existing customers regarding channel sales, product information, pricing, and promotions. • Make outbound calls to follow up on inquiries, provide updates, and nurture leads generated through channel partners. • Actively listen to customer needs and provide accurate and relevant information. • Respond promptly and efficiently to customer inquiries received via phone, email, or other channels. • Accurately document all customer interactions, inquiries, and resolutions in the CRM system. • Escalate complex issues or inquiries to the appropriate team members or departments. • Clearly and concisely explain product features, benefits, and pricing to customers. • Provide information about our channel partners, their locations, and how customers can connect with them. • Develop a strong understanding of our products, services, and channel partner program. • Identify potential leads and opportunities during customer interactions and forward them to the relevant Channel Sales team members. • Provide basic support to channel partners by answering their queries and directing them to appropriate resources. • Follow-up delivery, payment, installation, and site visit of the engineers or technicians

Requirements

ITI/ diploma cs