Dutch Technical Customer Support

Position: Dutch Technical Customer Support
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Duties and Responsibilities:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
  
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
  
• Assist with general questions, product or service information, and basic technical support.
  
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
  
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
  
• Offer feedback to improve service processes and contribute to team knowledge sharing.
  

Requirements

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
  
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  
• Basic understanding of customer service principles and the ability to follow standard procedures.
  
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
  
• Ability to quickly learn new software and technologies
  
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  
• Willingness to learn and adapt in a fast-paced or evolving support environment.
  

Benefits

• Opportunity to work with a leading global travel & tourism brand
  
• Competitive salary with performance-based incentives
  
• Professional growth opportunities within the BPO industry
  
• Collaborative and supportive work environment
  
• Access to exclusive travel perks and discounts
  
• And many more!