We are looking for a confident, energetic and results-driven Call Centre Executive to join the Your Family Dentist team.

This is a patient-facing calling role supporting our dental clinics. The successful candidate will handle inbound and outbound calls, communicate with patients professionally, book appointments, follow up with enquiries and help convert leads into confirmed appointments.

Competências necessárias

Inbound call handlingOutbound call handlingAppointment scheduling / bookingLead conversion (converting leads into confirmed appointments)Patient-facing communicationTelephone etiquette and professional phone mannerFollow-up and enquiry managementCustomer service / patient service skillsCross-cultural / international caller communicationTarget-oriented / results-driven performance (meeting conversion targets)Multitasking and time management

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