R-106324 Training Implementation Officer

Roles and Responsibilities

The Training Implementation Officer plays a critical role in supporting the successful launch

of new programs by coordinating training, documentation, and stakeholder engagement

efforts. The officer ensures seamless collaboration across internal and external partners

throughout the implementation life cycle, from program kick-off to hand-off specific to

training needs.

Key Responsibilities:

❖ Partnership Development and Coordination

● Cultivate and maintain effective relationships with internal and external

stakeholders during program implementation.

● Participate in weekly internal and client meetings from kick-off until the

program is transitioned to operations.

❖ Training Development and Delivery

● Collaborate with the content development team to develop training content,

including modules, presentations, e-learning materials, job aids, and

supplemental resources.

● Review and contribute to training documentation such as storyboards and

user guides.

● Conduct Training Needs Analysis (TNA) through surveys and

assessments to identify process and training gaps, if applicable

❖ Program Execution and Support

● Coordinate and execute Train-the-Trainer sessions and facilitate trainer

certification prior to initial class delivery.

● Manage the training Masterfile, ensuring all data and tabs are updated

accurately.

● Facilitate curriculum revamp and content updates following the nesting period,

if applicable

❖ Program Monitoring and Communication

● Track and communicate all "parked questions" to clients for timely

resolution.

● Provide feedback to trainers and team leaders during program rollout, routed

through the officer’s supervisor.

● Send IT tool summary reports for any issues encountered and coordinate User

Access Testing with IT PMO and support staff.

❖ Documentation and Knowledge Management

● Maintain and update the program’s Wiki layout and content or other

knowledge base articles.

● Prepare and send post-training reports such as Training Utilization

Reports (TURs) and Performance Utilization Reports (PURs).

● Participate in case study discussions alongside Training, Operations, and Quality

teams.

❖ Program Handoff and Extended Support

● Lead the program handoff process to Training Operations on the 30th day of

production, with support potentially extending up to 60 days based on client

needs.

● Officers may support up to three new programs simultaneously, unless

assigned to a dedicated program with 50+ headcount.

❖ Risk Management

● Monitor, document, and escalate any red flags or potential risks to the

supervisor for immediate resolution.

Role Requirements:

• Must be a regular employee of Ubiquity
• At least 6 months in their current role and department
• Average Scorecard Rating (3 months) should be at least 3.0 or Meets

Expectations

• No active Disciplinary Action (DA)
• Excellent written and verbal communication skills
• At least 2 years of working experience in training, implementation, or a related

field supporting Risk and Compliance (preferably Investigations, Fraud,

KYC/IDV/CIP)

• Proven ability to navigate conversations with both clients and internal

managers.

• Superior verbal and written communication skills.
• Demonstrated experience in training and curriculum design
• Familiarity with computer-based training systems and multimedia tools (e.g.,

PC, TV/DVD, projectors).

• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook);

experience with Movie Maker, Articulate, or similar multimedia tools is a plus.

• Strong presentation and public speaking skills; ability to engage diverse

audiences.

• Solid research and instructional skills to develop clear and effective materials

and experience in creating training content and documentation.

• Ability to handle multiple and shifting priorities in a fast-paced environment.