Senior ICT Change Manager

DLK Group is seeking a Change Manager to support adoption of a Contract Management Intake Hub and Risk Management Dashboard. You will prepare affected teams for new processes, support users during rollout and contribute to a sustainable handover.

This opportunity is suited to an independent consultant who works across multiple engagements. The hours and capacity required may vary during planning, training, testing and go-live. You will need to be available for agreed stakeholder sessions and key rollout activities.

Your responsibilities will include:

• Identifying stakeholder groups and assessing the impact of the new processes.
  
• Developing communication, training and adoption plans for both workstreams.
  
• Engaging business owners, contract managers, administrators and change advocates.
  
• Preparing user communications, guides and training materials.
  
• Facilitating demonstrations, training and readiness activities.
  
• Supporting user acceptance testing, the pilot, go-live and knowledge transfer.
  
• Gathering feedback and tracking adoption issues.
  

Requirements

• A bachelor’s degree in Organisational Psychology, Human Resources, Business Management, Communications or a related field.
  
• Prosci Change Management Certification, Certified Change Management Professional (CCMP) certification, or an equivalent recognised change management certification.
  
• Proven experience managing change for digital systems or business process improvement initiatives.
  
• Strong stakeholder engagement, facilitation, communication and training skills.
  
• The capacity to meet agreed project commitments alongside any other engagements.
  
• Public sector or Microsoft 365 implementation experience will be an advantage.
  

Benefits

• Hybrid working arrangement in Cape Town.
  
• Flexibility to work on other engagements alongside this assignment, subject to meeting agreed project commitments.
  
• Opportunity to support adoption of two practical digital solutions.
  
• Work across stakeholder engagement, training, user readiness and rollout.