Dutch-speaking Customer Service Specialist (Search Engine)

We support a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world’s largest search engine.

As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.

Your Role:

• Respond to customer requests via phone, email, chat, social media, and messaging channels.

• Provide pre-sales, general inquiries, and technical support.

• Maintain a consistent brand voice in both private and public interactions.

• Escalate issues to higher support tiers as needed.

• Collaborate with technicians to resolve help tickets.

• Manage an individual ticket queue and follow management direction.

• Review and provide feedback on help content

Your Qualifications:

• C1 level of Dutch

• Good English skills (B2)

• Based in Lisbon or willing to relocate

• previous CS / BPO experience is an advantage

• good PC skills

• fast decision-maker, with positive outlook

• be available to work flexible hours and days

The Offer:

• Competitive base salary and benefits

• Fantastic relocation package to one of Europe’s most prestigious and “in” cities

• Private health insurance

• Enrich your CV by working for a major worldwide brand

• Multicultural Team

• Modern office in an excellent location in Lisbon

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