Area Supervisor

Stratton Amenities is a hospitality services company providing professional front desk concierge and amenity services to residential communities across the country. Our teams are focused on creating a welcoming, professional, and service-driven experience for residents and guests.

Position Overview

We are seeking a dependable, hands-on Front Desk Supervisor to support our Regional Manager and front desk teams across multiple residential properties in the Atlanta area.

This is a field-based supervisory role for someone who enjoys leading people, solving problems, and stepping in when needed to keep our properties properly staffed and operating at a high level.

Responsibilities

• Support the Regional Manager with oversight of multiple Atlanta-area properties
  
• Assist with employee scheduling and shift coverage
  
• Respond to last-minute call-offs and staffing changes
  
• Coordinate coverage for open shifts
  
• Fill in at properties when coverage cannot otherwise be secured
  
• Support, coach, and provide direction to front desk team members
  
• Help ensure employees meet attendance, appearance, hospitality, and service standards
  
• Assist with training and onboarding new team members
  
• Visit properties throughout the Atlanta area as needed
  
• Communicate staffing and operational issues to the Regional Manager
  

Qualifications

• Previous supervisory or team-lead experience preferred
  
• Hospitality, concierge, hotel, multifamily, or customer service experience preferred
  
• Strong communication and problem-solving skills
  
• Dependable, organized, and comfortable handling last-minute staffing needs
  
• Must have reliable transportation and be able to travel between properties
  
• Must have a flexible schedule
  
• Weekend availability is required
  
• Must be willing and able to fill open shifts when necessary
  

Benefits

• Health insurance
  
• Paid time off (PTO)
  

Equal Employment Opportunity

Stratton Amenities is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.