🌟 We're Hiring: IT Helpdesk/Call Center (12hrs Rotational Shift)! 🌟

We are looking for a dedicated IT Helpdesk/Call Center professional to provide technical support and excellent customer service in a dynamic environment. If you thrive on solving problems, enjoy working with technology, and can handle rotational shifts, we want you on our team!

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: IT Helpdesk/Call Center - 12hrs Rotational Shift

What You'll Do:

🖥️ Respond to incoming helpdesk calls and emails promptly

🔧 Troubleshoot hardware, software, and network issues for end users

📋 Log and track incidents using ticketing systems

🤝 Escalate complex issues to higher-level support as needed

📝 Provide clear documentation of solutions and processes

👨‍💻 Guide users on basic IT procedures and best practices

What We're Looking For:

✅ Minimum 1 year of experience in an IT helpdesk or call center role

✅ Strong problem-solving skills with attention to detail

✅ Excellent verbal and written communication abilities in English

✅ Ability to work 12-hour rotational shifts, including weekends and holidays

✅ Basic knowledge of Windows OS, Microsoft Office Suite, and networking concepts

✅ Customer-focused attitude with patience under pressure

Keen to build your career in IT support? 🚀 Apply now and join our growing team!

Competências necessárias

Helpdesk call and email supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTicketing system usage (incident logging and tracking)Issue escalation managementTechnical documentationEnd-user support and user guidanceProblem-solvingVerbal and written English communicationShift work adaptability (12-hour rotational shifts)Customer service and patience under pressureWindows OS knowledgeMicrosoft Office Suite knowledgeBasic networking concepts

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