We're partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a project in Porto, Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Your Role:

Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.
Deliver troubleshooting and technical support for medical devices and accessories.
Assist customers with product usage across multiple channels (calls, email, chat, SMS).
Manage order intake, renewals, and related documentation in compliance with procedures.
Apply active listening, empathy, and professionalism in sensitive or challenging situations.
Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Your Qualifications:

Fluent German (C1+) and strong English skills (C1).
Ability to support multiple European markets simultaneously.
Previous experience in customer service, healthcare, or technical support is an advantage.
Knowledge of diabetes care or medical devices is a plus.
Excellent communication and problem-solving skills.
Strong ability to manage large volumes of information and documentation.
Organised, detail-oriented, and capable of prioritising tasks effectively.
Stress management skills and ability to remain calm in urgent or challenging cases.
Active listening and empathy to resolve customer concerns.

The Offer:

Modern office facilities in Porto, Portugal
Paid initial training and continuous support.
Private health and life insurance from day one.
Meal allowance and additional employee benefits.
Modern office facilities with a multicultural and supportive work environment.
Career development opportunities within an international company.

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Competências necessárias

German language proficiency (C1+)English language proficiency (C1)Customer service / customer careTechnical troubleshooting for medical devices and accessoriesMultichannel communication (phone, email, chat, SMS)Order intake and order management (renewals)Documentation management and record-keepingProcedural adherence and regulatory complianceActive listening and empathyProblem-solving and issue resolutionInformation management (handling large volumes of information)Organisational skills, attention to detail and prioritisationStress management and ability to remain calm in urgent casesMultimarket / cross-cultural support for European marketsKnowledge of diabetes care or medical device familiarity (preferred)

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