The Ticketing and Reservation Officer (Amadeus user) will handle daily travel arrangements for individual, corporate, and governmental clients. This role focuses on optimizing search options, issuing flight tickets, booking hotel accommodations, and managing itineraries via Global Distribution Systems (GDS) while providing exceptional service and maintaining accuracy in fare rules and ticketing guidelines.

Responsibilities:

Issue, reissue, and cancel flight tickets on Amadeus GDS accurately and promptly
Handle BSP remittance, sales reporting, and ensure compliance with BSP Nigeria procedures
Create and manage PNRs, fare quotes, and itinerary planning for clients
Respond to client booking requests and provide travel advisory
Prepare invoices, receipts, and maintain proper ticketing records
Liaise with airlines and partners on fares, availability, and special requests

Requirements

Proven experience as a Ticketer with hands-on Amadeus GDS
A diploma in Travel & Tourism, or IATA certification is an added advantage
Ability to handle BSP operations and BSP link reporting
Strong attention to detail and good customer service skills
Must be a resident in Abuja.

Benefits

Monthly Salary: 356,000Net
Other Benefits: HMO, Pension

Competências necessárias

Amadeus GDS operationGlobal Distribution Systems (GDS) usageFlight ticket issuance, reissue and cancellationBSP remittance and compliance (BSP Nigeria)BSP link reporting and sales reportingPNR creation and managementFare quoting and itinerary planningKnowledge of fare rules and ticketing guidelinesCustomer service and travel advisoryInvoice, receipt preparation and ticketing record keepingLiaising with airlines and partners (fares, availability, special requests)Attention to detail

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