Pet Groomer - Job Description

We’re looking for a pet groomer to join our passionate team at Cessna Lifeline Veterinary Hospital Grooming Salon. This is a great opportunity for someone who’s an animal lover and ready for the ins and outs of grooming. The ideal candidate is hardworking, customer service–oriented, and patient with both pets and people.

We offer a respectful work environment with plenty of opportunities to learn and grow. There’s no better place to launch an exciting, fulfilling career in grooming. If you’re passionate about animal care and love working with pets, we want to hear from you!

 

 

Objectives:

·         Deliver outstanding customer service to pet owners by executing style requests, communicating clearly and honestly, and bringing a positive attitude to work each day

·         Provide exemplary cosmetic care for pets, being gentle and patient with anxious and difficult animals

·         Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas

·         Help our organization continue to grow by forming fruitful relationships with customers that result in repeat visits

Responsibilities:

·         Clean and freshen pet hair by washing, shampooing, and conditioning it

·         Shave, trim, and style pet hair according to the owner’s preferences

·         Maintain overall pet hygiene by clipping nails, brushing teeth, and cleaning ears

·         Maintain a clean workstation by sanitizing and sweeping before the arrival of every client and at the end of every workday

·         Advise owners on at-home care tips and best practices for their pets

Essential Qualification:

1.       Professional certification/ Certificate in Grooming

2.       Experience in pet grooming

3.       Experience in customer service

4.       Experience with animals in a professional capacity

 

 

Desirable Qualification:

 

·         Demonstrated passion for animals

·         Sound understanding of animal behaviour.

·         Ability to work comfortably with animals, including anxious ones

·         Ability to stand for at least two hours and to lift heavy pets

·         Willingness to learn new skills and techniques

·         Well-developed verbal communication skills

·         Excellent attention to detail

·         Exceptional customer service skills

Pet Groomer Responsibilities/ KPI’s:

1.       Clean, cut, trim, shampoo, and rinse pets, including bathing and handling dogs, cats & exotic pets

2.       Dematting and detangling hair as required

3.       Bathing, conditioning, and drying pets

4.       Trimming pets’ nails, brushing their teeth, and cleaning their ears

5.       Anal sac emptying & cleaning

6.       Grooming and styling pets according to pet owners’ instructions or standard grooming styles

7.       Accommodating special requests that pet owners may have

8.       Identifying health issues in pets, such as ear infections, skin conditions, or tooth decay, and informing pet owners of these observations

9.       Ensuring that all pets are safe during the grooming process

10.   Keep all grooming tools properly stored, clean and dry, sanitized, and ready for use

11.   Routine cleaning of work bench tops and areas

12.   Assist/ Recommending suitable grooming products to pet owners

13.   Maintaining compliance at all areas of work

14.   Perform other duties as assigned by the Management