CRM & Automation Specialist

Position Title: CRM & Automation Specialist Employment Type: Full Time Salary: up to 13,000 AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide. Job Description: -Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms). -Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience. -Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations. -Manage permissions, data hygiene, and security; provide training and collaborate with sales and marketing for segmentation and personalized campaigns.

Qualifications: -Open to Arbaic nationals, within 35 years and below. -Must have bachelor’s degree in information systems, Marketing Technology, or related field. -At least 2–4 years of experience in CRM configuration and workflow automation (n8n). -Proficiency in the following CRM: Odoo, Zoho