IT Help Desk Specialist

The job
Our consultants spend most of the day on video calls with clients, and a frozen laptop or a locked account in the middle of a workshop costs everyone time. As IT Help Desk Specialist you keep their laptops, accounts and meeting tools working, mostly by remote session. Full-time, remote from anywhere in the United States. You work with our IT lead in Boston and an outside security provider. Together you support around 60 consultants and staff.
What you'll do

• Answer tickets, chats and calls from consultants across the U.S.
• Set up, ship and recover company laptops, with encryption and backups
• Create users, assign licenses and manage multi-factor sign-in in Microsoft 365 and Entra ID
• Sort out Teams, Zoom, VPN and printer problems over remote sessions
• Keep the hardware inventory and the software license list up to date
• Write short how-to guides for the questions people ask most
• Pass security alerts to our managed security provider and see each one through

Wert in brief
We advise owners and management teams on how to run and grow their companies: strategy, structure, operating models, governance. Based in Boston.
Who we are looking for

- At least a year of IT support, help desk or desktop support work (internships count)
- Windows 10 or 11 and macOS
- Microsoft 365 administration, for example creating users and resetting passwords
- A ticketing system, e.g. Jira Service Management, Freshservice or Zendesk

Extra points for

- CompTIA A+, Network+ or a Microsoft certification
- Intune or another device management tool
- You have supported remote employees before

Perks

• 401(k) with a company match
• PTO and paid holidays
• Yearly professional development budget
• Laptop and home office equipment
• Medical, dental, vision

Wert Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
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