Esta é uma posição remota.

Location: Remote – Portugal
Contract: Full-time
Start Date: 17 April
Schedule: Rotating shifts between 07:00 and 21:00

Do you speak French and English fluently and enjoy helping people?

We are currently looking for a Bilingual French & English Customer Consultants

This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand.

Your Role

As a Customer Consultant, you will ensure that members receive high-quality support and a seamless streaming experience.

Your responsibilities will include:

Providing support to French-speaking customers via phone, email and chat
Troubleshooting technical and account-related issues
Guiding users through platform features and functionality
Ensuring an excellent customer experience at every interaction
Gathering customer feedback to support service improvements

What We’re Looking For

Fluent French and English (C1/C2 level)
Previous customer support experience is a plus
Strong communication and problem-solving skills
Ability to work in a fast-paced digital environment
Customer-focused mindset

Salary & Benefits

Monthly Compensation Package:

Base Salary: €920
Performance Bonus (max): €360
Language Allowance (French + English): €250
Meal Allowance: €10.20/day (≈ €214/month)
Assiduity Allowance: €110
Flex Work Allowance: €60

Total potential monthly package: approx. €1,900+

Offer

Remote work within Portugal
Permanent contract after 6 months
Health insurance
Multicultural and international environment
Career development opportunities

Schedule

Rotating shifts between 07:00 and 21:00
Monday to Sunday

Data Privacy Notice (GDPR)

By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be processed confidentially and will only be used for the purposes of evaluating your application.

Competências necessárias

French language fluency (C1/C2)English language fluency (C1/C2)Multichannel customer support (phone, email, chat)Technical troubleshooting of streaming/platform issuesAccount issue resolution and account supportGuiding users through platform features and functionalityCustomer service orientation / ensuring excellent customer experienceCustomer feedback collection and reportingProblem-solving skillsAbility to work in a fast-paced digital environmentFlexibility to work rotating shifts and varied scheduleData privacy and GDPR awareness when handling customer dataCross-cultural communication in an international/multicultural environmentPrevious customer support experience

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