Product Manager – Marketplace & Supply

About the Role

We are looking for an experienced Senior Product Manager to lead the development and growth of a consumer-facing digital platform focused on service discovery, booking, payments, and marketplace experiences.

The ideal candidate will have strong experience building and scaling B2C mobile applications, marketplaces, booking platforms, or on-demand service products, with a deep understanding of customer journeys, conversion, retention, payments, and service-provider ecosystems.

Key Responsibilities

• Own the product strategy, roadmap, and execution for key consumer-facing product areas.

• Lead end-to-end product development from customer research and discovery through launch, measurement, and optimization.

• Improve the complete customer journey including search, discovery, service selection, booking, checkout, payments, cancellations, reviews, and repeat bookings.

• Identify opportunities to improve conversion, retention, engagement, frequency, and customer lifetime value.

• Develop features for both the customer and service-provider sides of the marketplace.

• Work closely with Engineering, Design, Data, Marketing, Operations, Commercial, and Customer Experience teams.

• Translate customer needs and business objectives into clear product requirements and priorities.

• Define and monitor product KPIs including conversion rate, booking completion, repeat usage, retention, activation, and revenue.

• Use customer research, behavioral data, experimentation, and A/B testing to make product decisions.

• Identify friction points within the booking funnel and continuously optimize the user experience.

• Lead product initiatives related to payments, subscriptions, loyalty, promotions, personalization, recommendations, and marketplace growth.

• Conduct competitor and market analysis to identify emerging opportunities.

• Manage multiple stakeholders and communicate product priorities clearly across the organization.

Requirements

• 5–8+ years of Product Management experience, preferably within B2C technology businesses.

• Strong experience with consumer mobile apps is required.

• Proven experience in one or more of the following:

  • Online marketplaces

  • Service-booking platforms

  • On-demand services

  • Beauty/wellness platforms

  • Home-services platforms

  • Consumer e-commerce

  • Super apps

• Experience owning products from concept through launch and scale.

• Strong understanding of mobile user experience and consumer behavior.

• Experience managing high-volume customer journeys and conversion funnels.

• Strong analytical mindset with experience using product data to drive decisions.

• Experience working with Engineering and UX/UI Design teams in agile environments.

• Familiarity with payments, subscriptions, promotions, loyalty, or digital checkout journeys.

• Excellent stakeholder management and communication skills.

• Strong commercial awareness and ability to balance customer experience with business objectives.

Preferred Experience

• Experience working within a two-sided marketplace involving both customers and service providers.

• Experience in UAE, GCC, or MENA consumer technology markets.

• Experience scaling a mobile product across multiple markets.

• Exposure to marketplace supply, provider onboarding, pricing, availability, scheduling, and matching.

• Experience working with growth, CRM, personalization, recommendation, or loyalty products.