Application Support Specialist

Your Role
More and more of the request and approval systems we look after are used at our clients' German sites, and those users should be able to reach someone in their own time zone. That is the Application Support Specialist: you answer their questions, work out why a request got stuck or a record went missing, and give the people who fix it a clear description of the problem. Full-time, working from home in Germany. Our Chicago colleagues start their day in your afternoon.

Typical Work

• Answer user tickets about forms, approval routes and missing records
• Reproduce problems in a test environment and write down the steps
• Read logs and transfer records to find where a request stopped
• Escalate with a clear description, screenshots and the records involved
• Update runbooks and user guides after each change

What You Bring

• A degree, IT training such as Fachinformatiker, or comparable experience
• First experience in IT support, application support or a service desk (internships count)
• A ticketing system such as Jira Service Management, ServiceNow or Zendesk

Useful Extras

• Enough SQL to look up a record
• ITIL Foundation

Terms and Benefits

• Permanent full-time contract, worked from home anywhere in Germany
• Flexible hours
• 30 days of leave a year on top of public holidays
• A company pension that ResolveOps pays into
• Money each year for training and certifications
• Laptop and home office equipment from us

About ResolveOps
We are an operations and technology consultancy in Chicago. We design workflows, connect business applications and hand every change over with operating instructions, so the teams who use a system can run it themselves.
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