Call Centre Representative Needed (USA Applicants Only)

Job Description: Call Centre Representative

Location:

Miami, Florida, United States

Employment Type:

Full-time

Salary:

USD 15-30 (hourly)

Company Description:

TauRx was established to address one of the world’s biggest challenges – beating Alzheimer’s disease and other degenerative brain disorders through a completely new approach. A leader in Alzheimer’s research, the company’s mission is to discover, develop and commercialise innovative products for the diagnosis, treatment and cure of neurodegenerative disorders. TauRx’s strong research team, supported through cooperative relationships with multiple academic institutions around the world, has focussed on the tau pathway, believed to be one of the critical causes of neurodegeneration in the brain.

Key Responsibilities

• Handle incoming calls and respond to customer inquiries in a professional manner.
• Provide accurate information regarding products and services offered by TauRx.
• Assist customers with issues related to their accounts and services.
• Maintain a high level of customer satisfaction by resolving issues promptly and efficiently.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members and other departments to enhance customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in training and development sessions to improve skills and knowledge.

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in a call centre or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Proficiency in using computer systems and customer service software.
• Must be a resident of the USA and eligible to work in the country.

What We Offer

• Competitive hourly wage between USD 15-30 based on experience.
• Comprehensive training and ongoing professional development.
• A supportive and dynamic work environment.
• Opportunities for career advancement within a leading research company.

If you are passionate about contributing to the fight against Alzheimer’s and have a commitment to excellent customer service, we invite you to apply for the Call Centre Representative position at TauRx Therapeutics.