Guest Relations Management Intern

About our hotelSofitel Legend The Grand Amsterdam offers five-star luxury in a unique and historic setting. As part of Accor, we combine the rich heritage of our landmark building with contemporary elegance, French art de vivre, and exceptional service standards.Located in the heart of Amsterdam, The Grand is renowned for creating unforgettable experiences for guests from around the world while offering meaningful development opportunities for hospitality professionals. Let your passion shine in our Guest Relations teamStep into a world where genuine hospitality meets unforgettable guest experiences at Sofitel Legend The Grand Amsterdam. As part of our dedicated Guest Relations team, you’ll have the opportunity to create tailor-made, unforgettable moments for our guests in an inspiring, luxury five-star environment.Take the next step in Guest Relations leadershipJoin our team as a Guest Relations Management Intern and gain hands-on experience in luxury hospitality. This immersive program will expose you to both guest-facing interactions and behind-the-scenes leadership responsibilities. You’ll develop key management skills, oversee internal operations, and serve as the vital link between guests, team members, and hotel departments.With a comprehensive perspective, you’ll take on leadership tasks while ensuring seamless coordination across teams. Most importantly, your focus will be on creating exceptional and memorable guest experiences.Key ResponsibilitiesCreate unforgettable, tailor-made guest experiences with creativitySupport and create a warm welcome to our guestsHandle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparationManage and prepare for top VIP arrivals, including artist management and other high-profile guestsEngage in meaningful guest contact, offering personalized service, and anticipate of guests needsMonitor our online performance by analyzing guest sentiment and comparing with our comp set, identifying areas for improvementLead our daily historical tour, sharing our proud history with internal and external guestsManagement ResponsibilitiesCreate and manage staff schedules based on forecasts and business needsHandle hour administration and communicate with HR on behalf of the teamTake ownership of a project of your choice, for example enhancing guest satisfactionBe the point of contact for the team regarding schedule changes and task ownershipLead internal communication and ensure all stakeholders are alignedSupport financial processes, including budgeting and internal/external ordering (for example, Room Service orders for amenities, orders from our Florist)Take responsibility for weekly meetings where Guest Relations leads the meetingsSupport recruitment by joining interviews where possibleEnsure the continuation of quality as a key holder in our luxury service journey