ScovaiJobsXPT Software Australia Pty Ltd
Senior Contact Center Support Engineer
Sydney, Melbourne, AUPresencialContratoTempo integral
Publicado 7 de set. de 2026
Esta vaga foi publicada em EN
Senior Contact Center Support Engineer (L2)
Genesys Engage Framework
Configuration Server, Message Server, Stat Server
SIP Server, T-Server, URS
Genesys Voice Platform (GVP)
Composer, Pulse, WDE
CTI and Contact Center Technologies
SIP/VoIP Fundamentals
Nice to Have Skills:
Outbound Contact Center (OCS)
Salesforce/CRM Integrations
REST APIs
Splunk, Grafana, Dynatrace/AppDynamics
AWS/Azure Cloud Knowledge
Verint/WFM Integration
Scripting (PowerShell, Python, Shell)
Resumo da função
Tipo de vaga
Tempo integral
Competências necessárias
Genesys Engage FrameworkGenesys Configuration Server / Message Server / Stat Server administrationGenesys SIP Server, T-Server, URSGenesys Voice Platform (GVP)Genesys Composer, Pulse, WDECTI and Contact Center technologiesSIP/VoIP fundamentalsOutbound Contact Center (OCS)Salesforce / CRM integrationsREST APIsMonitoring & observability (Splunk, Grafana, Dynatrace/AppDynamics)AWS / Azure cloud knowledgeVerint / WFM integrationScripting (PowerShell, Python, Shell)
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