Jira & Confluence Administrator

Must Have Skills: Required Skills
•

Jira & Confluence Administrator: Responsible for administration, configuration, access management, application support, monitoring, troubleshooting, governance, and maintenance of Jira and Confluence platforms. The resource should have hands-on experience with Jira workflows, schemes, custom fields, permissions, Confluence spaces, marketplace apps, integrations, automation, and user management. For migration programs, the resource should also support Data Center-to-Cloud readiness assessment, configuration cleanup, test migrations, validation, production cutover, and post-migration hypercare. Experience on Tempo timesheet plugin would be added advantage .

Nice to Have Skills:
Self-starter / Independent Delivery

Executive Communication

Key Responsibilities

• Administer and maintain Jira and Confluence Data Center and/or Cloud environments.
  
• Experience on Tempo timesheet plugin would be added advantage.
  
• Configure Jira projects, issue types, workflows, screens, fields, schemes, permissions, notifications, and project roles.
  
• Manage Confluence spaces, templates, permissions, user access, and content governance.
  
• Perform user, group, role, and access administration in accordance with organizational security requirements.
  
• Support Jira and Confluence configuration changes based on business and project requirements.
  
• Manage and troubleshoot integrations, marketplace apps/plugins, automation rules, and platform dependencies.
  
• Monitor application health, performance, storage, licensing, and system utilization.
  
• Perform routine administration activities including application upgrades, maintenance, housekeeping, and configuration reviews.
  
• Investigate and resolve platform incidents, service requests, access issues, and configuration-related problems.
  
• Support backup, restore, disaster recovery, and business continuity activities.
  
• Maintain platform documentation, configuration records, operational procedures, and administrative standards.
  
• Apply platform governance and configuration standards to minimize unnecessary customization and technical debt.
  
• Coordinate with Atlassian, marketplace vendors, infrastructure, security, IAM, and other technical teams for issue resolution.
  
• Support Jira and Confluence Data Center to Cloud migration activities including configuration assessment, cleanup, migration preparation, validation, and post-migration support.
  
• Assist with migration rehearsals, production cutover, hypercare, and reconciliation of migrated configurations and content.
  
• Identify obsolete projects, spaces, users, configurations, custom fields, workflows, and apps as part of platform cleanup activities.
  
• Support testing and validation of workflows, permissions, integrations, apps, and migrated data.
  
• Provide technical support and guidance to Jira/Confluence project administrators and business users.
  
• Experience on Tempo timesheet plugin would be added advantage .